Reviews (1,929)

Overall rating
4.6
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer communication and boosting sales through its user-friendly interface and easy setup. It combines live chat and AI chatbot functionalities to increase website engagement. Features like customizable chat icons and seamless Shopify integration are particularly valued. The support team is noted for being responsive and efficient in resolving issues, further adding to the app's reliability in improving customer service.

June 4, 2016

An excellent product. The combination of mobile apps and extensive set of features puts this app before its competitors.

Tatty 5
Israel
4 days using the app
April 13, 2021

I am new to the app but have found the layout and usability incredibly easy to use. Highly recommended!

Surplus City
Australia
4 days using the app
TIDIO LLC replied April 14, 2021

Thank you for the kind recommendation :)

February 19, 2016

Very good app, highly intuitive. Runs clean and helps with conversions. I highly recommend it.

Permacharts Com
Canada
4 days using the app
July 6, 2017

This app is exactly what I was looking for! I needed a little help getting all set up but support chat was awesome and walked me through everything! 100% recommend this app!

Breguetand And Spring
United States
4 days using the app
February 7, 2022

Best chat and chatbot app ever ! i really love it to keep in touch with my clients Doesn’t bug at all so professional

OYA YOGA
France
4 days using the app
TIDIO LLC replied February 7, 2022

Thank you so much for the five stars! Glad to hear Tidio allows you to communicate with your customers with no issues!

October 27, 2016

Great app, as always with Tidio. Easy to use, lovely chat, also low cost (always a bonus) Would recommend to anyone who wants a good, easy to use Live Chat.

Maison De Choup
United Kingdom
4 days using the app
March 20, 2023

there are a lot of extra benefits you can use with tidio that other platforms don't have. I am just getting started with it but have been pretty impressed so far

Cellerciser® The Best Mini-Trampoline Rebounder Home Gym
United States
4 days using the app
TIDIO LLC replied March 28, 2023

Hi there! Thank you very much for your kind review:) It's great to know that you like our app so far. Please let us know in case you have any questions. Chris

April 1, 2019

It's perfect, but it's beautiful, but the most important thing is that their developer service is perfect. Their service deserves such a five-star

eRapta is a company focused on car camera products
China
4 days using the app
January 27, 2017

Very nice work. Its very useful for any shop.

Scarbee Web Shop
Denmark
4 days using the app
January 5, 2017

very helpful service. I decide to buy it when finished my 7days free time. Thank you very much

Dansinhair
China
4 days using the app