Reviews (1,924)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its combination of live chat and chatbot features, which boost customer engagement and conversions. They appreciate its user-friendly interface, ease of setup, and customizable design options. The app is noted for its reliable performance and simple chat setting adjustments. Exceptional customer support is also a major plus, with staff often praised for their responsiveness and helpfulness.
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Amazing customer service from Mike, he was very helpful and responded to all my questions very clearly. Thank you!
Hi there! Thank you for taking the time to leave a kind review :) It's fantastic to know that Mike was so helpful. He's amazing at what he does! Chris
A great app and their support is excellent. Would definitely recommend as it's very easy to use and excellent how it integrates with Facebook messenger and has the phone app. A no brainer!!
Great app to communicate with customers. Gives you a lot of helpful information about the customer (location, cart, etc.) and is customisable to a great extent. Unfortunately, some features just turn off when the free trial period is over without knowing that they will (we thought only the number of admins will go down to one).
I love this chat app! You can reply to customers through a phone app quickly as well! I love how you can design the chat to look presentable on the website ! Awesome!
One of the excellent app. Thank you.
They penalize you and make you pay more once you hit certain arbitrary use levels. You don't unlock any new features, you just need to pay more. IMO, not worth it.
Hi! I'm really sad to see your review - higher chatbot plans help our users reach more clients every month -> this usually leads to more sales, increased order value and improved customer satisfaction. We hear your feedback, and we are working on an improved method of calculating the welcoming chatbot's quota. Our team wants to be sure that it meets everyone's expectations. Olek
ayuda buena
highly recommanded
Thank you, the review made our day!
We've stuck with the free version of Tidio, and I thought it was great at first, if you want to pay for the paid service. Over time, the app doesn't really work. For some reason my customers see me as online when I'm not which makes us look bad because no one is responding to their chats. Also, we were not getting email notifications for the chats. I downloaded the mobile app which doesn't work unless you have your phone open on the app, so you'll miss chats that way as well. Also, there seems to be a stuck conversation from months ago that I always have to close out every time I open Tidio. Their response was that it was a code issue they were working on, but we would just have to work around it. Over all, I wasn't very satisfied with it. It was good for like 2 weeks a long time ago, but now it's just kind of a mess. I would suggest if you were to get this app, maybe get the paid upgrade, or go with another chat app. Not sure if you were to pay for it if it would be much different. I did however like the customization options, which made the chat look great in terms of integrating with our site.
Edit - A tidio employee had contacted me about the confusion, and it turns out that we had just been forwarded emails we were not supposed to see. Now with the actual review, Tidio is a really good app. Although a tad higher priced, it has tons of features for sites to use, as well as a really nice interface for every feature! If they change to interaction based payments instead of visitor views, I will definitely repurchase!
Thank you for the kind words! We are proud to have you with us :)