Reviews (1,924)

Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its combination of live chat and chatbot features, which boost customer engagement and conversions. They appreciate its user-friendly interface, ease of setup, and customizable design options. The app is noted for its reliable performance and simple chat setting adjustments. Exceptional customer support is also a major plus, with staff often praised for their responsiveness and helpfulness.

December 5, 2014

Simplest installation ever. Installed in seconds as advertised, plus it's free!

USA Medical and Surgical Supplies
United States
8 days using the app
August 11, 2021

It's a really good app, it's help me a lot to understand my customers and the team is really good and efficient !

Poudré Bijoux
France
8 days using the app
TIDIO LLC replied August 12, 2021

We appreciate the review! :)

January 20, 2021

Great experience. So happy I have found a chat solution that works, allows you customise it to great lengths and also supports new businesses by oferring a free app as opposed to milking you away right from the get go as other chat apps do. Installation and configuration was a breeze and got it up and running in minutes!

Exilestore
United States
8 days using the app
TIDIO LLC replied January 20, 2021

This is exactly what we were going for! Thank you for the encouraging words :)

April 9, 2021

Set-up takes just minutes and the possibilities are infinite! I have created my first 4 bots in just an hour!

La Cave à Laine
France
8 days using the app
TIDIO LLC replied April 13, 2021

Thank you so much for the review of Tidio! :)

June 11, 2021

Great!!!!!! This is just a super chatbot app! It will help me 100% increase sales!!! ))))))))))))))))

Sneakerstox Store
Belarus
8 days using the app
TIDIO LLC replied June 11, 2021

We are proud to be a part of your business :)

July 17, 2021

Quite simply the best live chat app you can use! having a dedicated iOS app is the killer feature! never miss a chat again!

timeframed clocks
United Kingdom
8 days using the app
TIDIO LLC replied July 19, 2021

Thank you so much for the 5 stars! :)

August 3, 2018

Great help / Noob friendly / Good Services And real nice supports. 10 Stars if i could

Shopcrazy Dk
Denmark
8 days using the app
August 13, 2021

Muy agradables si tienes dudas muy atentos y muy simple de utilizar me ha gustado mucho yo la recomiendo bastante para vuestra tienda

Rachfitness
Spain
6 months using the app
TIDIO LLC replied August 13, 2021

¡Muchas gracias por tu revisión!
Thank you very much for your kind review! :)

June 28, 2022

Le service à la clientelle est vraiment bien! J'ai pu parler avec quelqu'un et ils ont répondu à mes question en quelques minutes.

Librairie jeunesse le Zèbre à pois
Canada
8 days using the app
TIDIO LLC replied June 29, 2022

Thank you for your feedback, we are glad to hear our Customer Support Staff was able to help you. Should you need additional help just let us know.

December 13, 2016

This app is amazing. It's user friendly, it works and they have super nice customer support. I totally recommend installing this app.

Spicy Moments
United Kingdom
8 days using the app