Reviews (1,939)

Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its live chat and AI chatbot features, noting significant improvements in customer communication and increased sales. They praise its user-friendly interface, customizable chat options, and mobile support for on-the-go communication. While there are occasional glitches, the responsive customer support team is effective in resolving issues, enhancing the app's reliability and merchant satisfaction.

June 28, 2022

Le service à la clientelle est vraiment bien! J'ai pu parler avec quelqu'un et ils ont répondu à mes question en quelques minutes.

Librairie jeunesse le Zèbre à pois
Canada
8 days using the app
TIDIO LLC replied June 29, 2022

Thank you for your feedback, we are glad to hear our Customer Support Staff was able to help you. Should you need additional help just let us know.

December 13, 2016

This app is amazing. It's user friendly, it works and they have super nice customer support. I totally recommend installing this app.

Spicy Moments
United Kingdom
8 days using the app
November 9, 2019

gread sales booster

BoomTech.
Israel
8 days using the app
TIDIO LLC replied November 13, 2019

Thank you for your review!

May 5, 2016

The app integrated seamlessly with our website and has given us a new level of customer service that is just what we were looking for. Anytime we needed tech support the Tidio tech team was right there and helped us out. Great app!

Wildflower Artisan Collective
Canada
8 days using the app
November 6, 2016

very easy installation step and with desktop and mobile app support . This definitely the winner :)

Eclemix
Indonesia
8 days using the app
January 9, 2023

I had a little problem inserting the code and they helped me very quickly.... It was easy and the service was great.

CapaMel Balloons
Australia
8 days using the app
TIDIO LLC replied January 10, 2023

Hi there! Thank you so much for the kind review :) It's great to know that our support was able to help you with the implementation. Let us know in case you need any further guidance. Chris

Edited September 29, 2018

I use this to be available to customers when i'm not in our store. App is sturdy and reliable, unlike others. Support at Tido also excellent.

Doors & Doors
United Kingdom
8 days using the app
May 9, 2022

很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用

Seven Colors
China
8 days using the app
TIDIO LLC replied May 9, 2022

Thank you so much for the top rating. We're super happy you enjoy our app! :)

September 11, 2023

I used this App for about 3 months. I quit because I was being spammed chatted none stop with this app. I uninstalled and started using Shopify Inbox until I find another option. BUT they must write to your code because I have a bigger problem now. The chat calls ring in as from 'TIDO' and it won't let me answer them because the app isn't installed. SO I am missing customer chats and this is hurting my business. Tried to call support and their phone isn't working right now. Their uninstall should remove them completely! I need HELP to fix this

Poochie Moochie Pet Store West Edmonton
Canada
7 months using the app
TIDIO LLC replied September 12, 2023

Hello there.

We sincerely appreciate your feedback and apologize for any inconvenience you experienced with our Tidio widget. We value your input and would like to address your concerns.

Tidio is designed to be a widget that's visible on your website, allowing users to interact with you. We, unfortunately, do not have control over the traffic on your website, and the level of it largely depends on your website's visitors. However, we offer several solutions to help you manage and filter interactions through the Tidio widget, which we'll gladly help you to set up.

We would also like to clarify that all our chat widgets are designed to load asynchronously. Each project receives a unique JavaScript code that includes the async attribute. This means that the chat widget loads independently and does not interfere with the critical elements of your website, ensuring that your website's performance remains unaffected, and the chat functionality remains seamless.

Lastly, we do not offer phone support at this time. However, we have already reached out via email to assist you further. Our dedicated support team is here to provide guidance and resolve any concerns you may have.

Thank you for your patience cooperation.

December 7, 2016

Good app, does what it should, installation and operation is hassle free..

Live support available, and you get answers if you have a question.
Good Job Guys!

Tannleather
Australia
8 days using the app