Reviews (1,929)

Overall rating
4.6
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer communication and boosting sales through its user-friendly interface and easy setup. It combines live chat and AI chatbot functionalities to increase website engagement. Features like customizable chat icons and seamless Shopify integration are particularly valued. The support team is noted for being responsive and efficient in resolving issues, further adding to the app's reliability in improving customer service.

May 11, 2023

Non la stiamo usando da molto, ma per il momento sembra estremamente funzionale e il support è molto veloce e disponibile.

DKB Sport
Italy
About 16 hours using the app
TIDIO LLC replied May 31, 2023

Thank you for your review! We hope that you'll continue using Tidio for a long time. :) And if you need any assistance or have any questions -- you know where to find our Customer Support Team!

September 6, 2022

I adore the stuff thus far. The aesthetic is incredibly convenient and comfortable to look at. I'm grateful.

emotionnect
Canada
About 16 hours using the app
TIDIO LLC replied September 6, 2022

Hey! Thank you so much for your great review :) It is really great to hear that you like the aesthetic of the app! We hope that the functionality is also to your liking! Should you need any help, just let us know! Thank you for choosing Tidio!

February 28, 2019

Bom Dia! Fui atendido pelo Brasileiro José, muito atencioso por sinal, me deu todo suporte necessário e superou as minhas expectativas. Adorei esse aplicativo, muito eficiente, dinâmico e ótimo designer. Estarei em breve atualizando meu pacote, vou analisar os detalhes do seu aplicativo. Só tenho agradecer!!! José és o The Best!!!!!

Ellement Businnes
Brazil
About 15 hours using the app
March 1, 2023

Great app! It does everything I need and the customer service if you have any questions is very quick.

Carringtons Interiors
United Kingdom
About 15 hours using the app
TIDIO LLC replied April 6, 2023

Thank you for the awesome review! You can always count on our Customer Support staff to do their best to help with any issue that may come up!

April 23, 2020

Hey guys, in the shopify app store you'll find many awesome Apps but this one is so uuunbelievable amazing! It works really fluently and nice. I contacted the supported. They answered me within some minutes! Like it!

BUHARRO
Germany
About 15 hours using the app
February 23, 2022

I love tidio! best app in the world to connect with your visitors.
I just tried it for the fist time and im blown away!

PYRA Supply
United States
About 14 hours using the app
TIDIO LLC replied February 24, 2022

We are glad to hear we made such a good impression! We'll do our best to keep up the good work!

December 15, 2021

I was looking for an app that offers a notification when customer are online and this app offers it! sooo happy ! :)

Petit Laurier & Co
Canada
About 13 hours using the app
TIDIO LLC replied December 17, 2021

Thanks a lot for the 5 stars! We are happy that you enjoy the features we provide!

July 7, 2023

Awesome app! works great for me and has many features that help me with customer support. Will definitely be the 1st app that I recommend for chatting on websites

Lux Furniture
Cyprus
About 11 hours using the app
July 17, 2024

Wow, i am flabbergasted, this is more as other apps deliver, everything to setup an helpdesk, own email, own osx desktop app, ios app.

First app that is really worth some money.

Basischemie
Germany
About 1 hour using the app
TIDIO LLC replied July 22, 2024

Hello there, thank you so much for your review! We appreciate your kind words :)

January 18, 2019

Bonjour, je remercie Olek qui m'a aider pour mettre en place l'application. Le service client est de qualité, je vous conseille cette application, car c'est la seule qui garde votre client sur la page de votre site en bref, c'est une vraie messagerie.

multiples-boutique
France
About 9 hours using the app