Reviews (1,940)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for its live chat and AI chatbot features, noting significant improvements in customer communication and increased sales. They praise its user-friendly interface, customizable chat options, and mobile support for on-the-go communication. While there are occasional glitches, the responsive customer support team is effective in resolving issues, enhancing the app's reliability and merchant satisfaction.
Refine
-
By rating
Great customer support! Easy to use app!
Great customer support! Easy to use app!
Great customer support! Easy to use app!
Thank you so much for the kind words for the app and the team :)
Excellent ! Very good app and very simple to use.
Talking to customers is very efficient way to increase conversion.
I recommend it.
Thank you
I've tried a few chat apps & this is by far the best. By far!
Presentation, operations with their dashboard & apps / bots - great support team (big shoutout to Kamil, Rafal & especially Olek!).
I wanted to enable customers logged into shopify to also be logged into Tidio (to avoid logging in twice) & everyone was most helpful with next day solutions.
For more details on how i did: https://community.shopify.com/c/Technical-Q-A/How-to-add-logged-in-customer-data-to-app/m-p/582386#M12225
Many thanks Tidio Team! #KeepItUp
Thank you so so much! Your review made our day. We hope our service will help your business. Best of luck from our team! :)
Not real useful no real data behind the use did not increase sales
Support is slow and not very helpful how can a company doing chat not be available via chat for help
We are new to the app, and so far we think its great! Martin helped us out with some questions we had in a top notch customer service manner! Thanks Tido, we will be in touch!
Kamil again, explained VERY WELL the most important aspects of the pro plan. I am still on the free plan, but I am more ready now to upgrade. He also explained the value of a Chat landing page.
Thank you so much! I will forward your kind words to Arek :)
Great and Awesome MUST HAVE APP... love it and thank you so much. Its a very useful tool to have to help engage your potentials so that you can be more interactive and helps with sales for sure
We are proud to be a part of your business! Thank you for the kind words :)
Very Useful and Easy to install and use app. It helps us be close to our webstore's visitors. Integration with email app and other apps make it a very good app to use. The support team is doing really good. I recommend it.
zzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzz
Great app and wonderfull customer service. Glad to use it, The best live chat app by far or as far as i know.
Hi there! Thank you so much for the lovely review :) We appreciate your feedback, and you can be sure that we will keep improving the app. Chris