Reviews (1,924)

Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its combination of live chat and chatbot features, which boost customer engagement and conversions. They appreciate its user-friendly interface, ease of setup, and customizable design options. The app is noted for its reliable performance and simple chat setting adjustments. Exceptional customer support is also a major plus, with staff often praised for their responsiveness and helpfulness.

January 25, 2019

Excelente aplicación, estare al pendiente de la sucripcion basica aver como esta, pero dentro de lo que cabe esta genial super, me encanto

mave loyal
Mexico
6 days using the app
January 26, 2021

I am using this app to improve my customer support. Extremely easy to set it up. And great help team. Totally recommended

STRANGERS & LOVERS
United Kingdom
6 days using the app
TIDIO LLC replied February 1, 2021

We appreciate the 5 stars! Thank you :)

December 29, 2016

Awesome app. And great service that had me set up quickly. Can't wait for more functions to be perfected like the multilingual parts. Highly Recommended!

Nextcigar
Hong Kong SAR
6 days using the app
June 19, 2021

I was looking for a chat-bot solution that will help gain more email subscribers. I have a little small business store with 25K visitors per month. Tidio only served the first 1000 visitors, then the bot stopped working. Now they ask for $89/mo for 20K visitors per month. It's a pure robbery. I know you guys are smart and IT-geeks, and you're surrounded by billionaires and trillion dollar businesses - they are all around you. Then this makes you think that a small business with 25K visitors per month is a billionaire too... this is not true. 25K visitors per month can hardly generate $5K in gross sales. Minus 5% transaction commission, minus 45% operational costs (shopify, apps, google services). So you get roughly 30% of the gross revenues - and that's to put food on a table for a family. Now you want to take $89 from my pocket for just running a bot that asks for a customer's email address. For $89/mo I'll write my own bot with blackjack and hookers.
You guys forgot how hard to earn each dollar. How much daily hard work, sweat, pain and grinding is in each earned dollar.
Good luck!

CAPRON ARTS
United States
5 months using the app
TIDIO LLC replied June 21, 2021

Hi, I’m really sorry to hear that you’re not satisfied with our pricing. Tidio has a feature that would ask your visitors for their email address, which is entirely free forever. Our support team will reach out to you with a step-by-step solution. Olek - Head of Customer Experience.

March 20, 2021

I'm not saying this company is a scam company but surely operates like one. Let me explain. They will first offer 30 days for free as long as you dont go over 1000 chatbots , everything was going OK and my Google analytics didn't show an increase in traffic. But after a month once they have your custom they then send message to say I used up my 1000 Chatbot messages when I only probably spoke to 5 people that month. They offered that I should buy the $18 a month which gives me 3000 chatbots which I subscribed to but guess what after few weeks I get a message saying I ran out of chatbots, I couldn't believe it as again probably spoke to about 5 people the following month. Now before the month comes to an end only 2 weeks to my 30 days I get messages saying I ran out of chatbots and i need to further upgrade but the more money I spent with them the less interaction I had with my customers. I would really not recommend this company they are only there to swindle you. Please go for other options. They have no care whatsoever so as long as they have get the most money out of you.

Fuchusi
United Kingdom
5 months using the app
TIDIO LLC replied March 21, 2021

I'm really sorry to see your review, and I understand why you felt that way - although - Tidio is certainly not a scam company. We are currently working on a different method of calculating the quota in the chatbot that greets new visitors to make sure that it meets our users' expectations. Please note that the chatbot you mentioned was firing every time a new visitor came to your website. This means using the quota quickly for websites with high traffic and is not related to how many conversations you'd started. Again, I'm really sorry; I have reached out to you via email to help you rebuild your chatbot.
Olek

December 15, 2015

Clean, professional-looking app. Very easy to use and does exactly what I wanted. The developer took a genuine interest in our success with multiple follow-ups.

Zenevate
United States
6 days using the app
July 24, 2020

I recently started using this app and it is working great so far. I'm so glad I found it, and I would recommend it to other eCommerce business owners.

SKCreations, LLC
United States
6 days using the app
TIDIO LLC replied July 29, 2020

Thank you for the 5 stars :)

July 25, 2022

I am using this app to increase customer engagement on our website and integrate our messages from Instagram. It's awesome to have all of our messages in one place and to get notifications for my business without mixing it with my personal accounts. It's also great to see what customers are looking at.

The Preserve Plants Shop
United States
6 days using the app
TIDIO LLC replied July 26, 2022

Hi there! Thank you for your kind review :) It's great to hear that you like Tidio, and its functionalities. We are working hard every day to keep improving our app :) Let us know if you need any guidance! Chris

September 1, 2023

THIS APP IS EPIC! Carlos was truly awesome as he helped me with every question I had. Thank you so much, Carlos!

NovaSpire
Qatar
6 days using the app
TIDIO LLC replied September 7, 2023

Thank you very much for your review! At Tidio, we work hard to offer high-quality service to every guest. We made sure to share this feedback with Carlos, he is a star!

November 23, 2018

Great customer service, super nice and helpful with setting everything up! They helped me set up live chat and other things like translations

PureWayProducts
United States
6 days using the app