Reviews (1,939)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its live chat and AI chatbot features, noting significant improvements in customer communication and increased sales. They praise its user-friendly interface, customizable chat options, and mobile support for on-the-go communication. While there are occasional glitches, the responsive customer support team is effective in resolving issues, enhancing the app's reliability and merchant satisfaction.
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I am using this app to increase customer engagement on our website and integrate our messages from Instagram. It's awesome to have all of our messages in one place and to get notifications for my business without mixing it with my personal accounts. It's also great to see what customers are looking at.
Hi there! Thank you for your kind review :) It's great to hear that you like Tidio, and its functionalities. We are working hard every day to keep improving our app :) Let us know if you need any guidance! Chris
THIS APP IS EPIC! Carlos was truly awesome as he helped me with every question I had. Thank you so much, Carlos!
Thank you very much for your review! At Tidio, we work hard to offer high-quality service to every guest. We made sure to share this feedback with Carlos, he is a star!
Great customer service, super nice and helpful with setting everything up! They helped me set up live chat and other things like translations
best app to use in chat live .. the provide everything to you ..quick assistance especial thanks to peter ..i recommended to use this perfect app
Thank you so much for the review!
I have extended your kind words to Peter :)
Setting up a chatbot has never been easier! With Tidio, you don't need to know any coding to be able to do automated customer service (like answer FAQ automatically) which frees up so much more time. It is especially useful for scaling!
Thank you so much for your review. We're really proud Tidio helps you with scaling your business!
Very detail app for retaining customers and detail, Great app highly recommended you can always available through any devices
Keep charging me even after repeated attempts to get them to stop.
I've used another chat app before that I was very happy with when I ran my craft store. I decided to try something a little different this time with my jewelry store and I am so glad that I did! I didn't know how much I was missing out on. So happy I found it!
Steampunk, Victorian, and Vintage Inspired Jewelry
est.2015, Website launching on 09/30/2016
It really helps me a lot! Besides, Dominika is a patient and professional customer service. She pointed my mistake just by one test.
Thank you so much, I will forward your kind words to Dominika! :)
Fantastic Live chat App. In my opinion is the best. this app has everything you should need by a live chat app! Great.