Reviews (1,929)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing customer communication and boosting sales through its user-friendly interface and easy setup. It combines live chat and AI chatbot functionalities to increase website engagement. Features like customizable chat icons and seamless Shopify integration are particularly valued. The support team is noted for being responsive and efficient in resolving issues, further adding to the app's reliability in improving customer service.
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VERY impressed with this app. The versatility is amazing, and the desktop and mobile apps make is so easy to stay in touch with our customers in the office and on the go. Kamil was incredibly helpful - the customer service is fantastic. I highly recommend this for your online store.
Awesome customizations and their support team are stellar! Our customers are happy and so are we. Thanks Tidio team!
Thank you very much for your kind review :) Glad to hear that you are enjoying Tidio so far. Do not hesitate letting us know if you need any assistance!
Really enjoying this chat app. Very easy to manage more than one chat at a time. Excellent support. Love the mobile app. Great look on screen. I look forward to more robust visitor info.
No joke, just closed a sale via chat while typing this review. :-)
I've used this app on many sites, very easy to set up and the customer support is on point! I recommend this app
Thank you so much for the kind review! We are really happy that you find our app easy to use.
Really good cutomer service!
Thank you so much for the positive feedback! We're very happy to read that you're satisfied with our Customer Support Team. :) We're always happy to help!
Great app, great customer service. Would recommend to anyone wanting a multi chat solution without breaking the bank.
We use Tidio and have for about 5 months now and we love it. We have it installed on two websites. The customer service is great. They have taken care of our questions and I like the fact that they have a browser and app version of the support portal. Also it's very reasonable.
Easy to use and set up! Exactly what I was needing!
I am using Tidio Chatbot in my shopify website and it is a very cool chat application. The thing I like most about Tidio is I can answer to chat messages from my customers through mobile app which is so convinient.
Thank you so much for the great review! We are glad that you also enjoy using our mobile app in order to answer queries wherever you go!
Tidio is really good, we've tested a few applications in the past, but we found it was fairly streamlined. We have a lot of CS support needed for our brand, so Tidio was a fantastic addition.
We try to make Tidio as intuitive as possible, so your words really mean a lot, and I hope our app continues to prove itself useful in your eyes! Thanks so much for the review!