Reviews (1,939)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its live chat and AI chatbot features, noting significant improvements in customer communication and increased sales. They praise its user-friendly interface, customizable chat options, and mobile support for on-the-go communication. While there are occasional glitches, the responsive customer support team is effective in resolving issues, enhancing the app's reliability and merchant satisfaction.
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Tidio is a wonderful app, but it just doesn't support my needs. Tidio has a wide range of intriguing features that would certainly come in handy (e.g. Chatbots, Email Marketing, and even Messenger Integration), but the one crucial feature it's missing for me is Whatsapp integration. Whatsapp is a widely used messaging platform in my country for users and businesses alike - so it's ashame that I'm not able to bring all of Tidio's perks to the one messaging platform I need the most. Regardless, I'm looking forward to a time when Tidio finally incorporates Whatsapp, but for now other apps would best suit my business.
Thank you for your review and your feedback! We are actually trying to implement the Whatsapp integration into our product. We understand that this platform is crucial for most businesses, and that is why we are working hard to add it as soon as possible. Hopefully, once that feature is added, we will be able to win you back and turn that 3 into a 5 :) Once again thank you and have a nice weekend!
Awesome App! I've only had it for a few days, but it's so easy to setup. Love it!!
Great app! I like it !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Hi there! Thank you so much for the kind review :) Glad to hear that you think the app is great. Chris
Exquisite look, easy to use, and not as expensive as other competitors. I loved it! And I recommend it!
Thank you so much for the kind words and recommendation! :)
Seamless integration! Very good app, will be keep using this app
I like a lot of the features of this app, however, I have been having issues with chats not appearing on the desktop. Chats do not appear until several hours later. These issues have been replicated on Mac, PC, and iPhone. We have tried all the obvious things to curtail this issue but have had no luck as it keeps happing intermittently. Support has been less than helpful to the point we are now looking for a better chat solution we can trust is working. This is a great service but they need better support, they are slow to respond and so far have not been helpful at all. I have screenshots of 15+ times where we left a customer hanging in the wind because the app didn't display on the phone or mac or PC. This is bad for business and I wish the Tidio support would take these issues more seriously.
I'm so sorry to see your review. We're now looking for a solution for you to resolve this issue with a dedicated support agent quickly. I'm also reviewing all of our communication to make sure that we did our best to help you. Olek - Head of Customer Service at Tidio
Used it for a day, and already in love with it. Probably one of the most important apps to have.
Love Tidio Live Chat so far! Easy for customers to chat with an online rep, and also easy to use! Very good app.
A bit disappointed. I previously used the "Tawk.To" app, but I thought I would make the switch to Tidio because I enjoyed the design a lot better. But here's the problem, there is a big communication delay between Mobile and Desktop. I have to quit out of Tidio and restart the entire desktop application for the interface to mirror my mobile app properly.. Sometimes the problem is never solved when I restart both applications. Right now, the Tidio mobile app is telling me there are 7 people on my website - but the Tidio desktop app is telling me there are 9 people.. Guys, this is a pretty big deal. And because of this error, none of the analytics on the Tidio App should be trusted. I have to ask myself, am I missing chats? Who knows, because it's not reporting correctly. I have missed every single chat I have gotten so far since downloading the application. I never missed a single chat when using the "Tawk.To" application. Tidio never reports correctly since the day I downloaded it. And if you're wondering, Yes- both my mobile and desktop apps are synced under the same username. My previous chat application "Tawk.To" never had these problems, ever.
Unfortunately, I hate to say it but I need an immediate refund. Not only is the app not syncing, but the analytics cannot be trusted due to software issues.
Specs:
Latest version (10.15.5) Mac OS Catalina on a perfectly functioning iMac Pro 2017.
Latest version (13.5.1) iOS iPhone 11 MAX
Thanks
Hi, thank you for reporting this issue and for your honesty. We're now working with our developers to fully understand what caused this issue. We'll keep in touch with you. Apologies for the problem. Oscar & Olek from Tidio.
Using for a couple of days and it sure is a seamless experience.
Jan help us setting up the right settings for our needs. Thank you guys!
Glad to hear that our app is not difficult for you! And thank you so much for your positive review and your kind words. We will make sure to pass them over to Jan. Cheers!