Reviews (1,929)

Overall rating
4.6
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer communication and boosting sales through its user-friendly interface and easy setup. It combines live chat and AI chatbot functionalities to increase website engagement. Features like customizable chat icons and seamless Shopify integration are particularly valued. The support team is noted for being responsive and efficient in resolving issues, further adding to the app's reliability in improving customer service.

January 10, 2022

The chat support was very helpful, and he answered all my questions promptly, and he gave me complete information. Thank you so much!

Smoky Mountain Beard Co.
United States
11 minutes using the app
TIDIO LLC replied January 11, 2022

Thank you for the 5-star review! We really appreciate it!

February 7, 2019

These guys made something great. Finally someone who understands the importance of good UX/UI in chat. Easy to use, integrate and customize. Free solution and very affordable upgrade options.

Original KBH
Denmark
10 minutes using the app
July 15, 2023

Hi, I have uninstalled the app but still the widget gets popped up in the store. how to disable it. what is the process.

TheCozyHomey
Canada
8 minutes using the app
July 7, 2015

The option to have both a free or paid membership is fantastic. You can get this app to suit your individual site needs. The availability of chat on your phone is a great feature. Out of the office? Doesn't matter you can respond to customer inquiries on the move. Easy integration it was up and running in seconds and was easy to get the hang of.

Rooscloset
Canada
September 24, 2015

This app is amazing! The modern live chat box looks unreal on my website! My customers are more likely to give feedback or reach out with the chat rather than the typical contact us now page!

Salty Apparel
Canada
July 21, 2014

Great app - its simple and easy to install and it just works :). I look forward to chatting with my customers online using this app. Thank you.

QPEC
Australia
August 17, 2016

Love the offline / online mobile options!

My Essential Supplies
Canada
September 26, 2016

Solid since you can run it from any device - people can ask anything all day and creates a sense of trust that other websites don't have. The design makes it so it;s impossible to not have it match your theme. Highly recommend.

Audiotron2
Canada
January 5, 2017

Been using the App for several months now and without a doubt, one of the best chat Apps out there. I can engage with potential clients and direct them to the proper page as well as answer any queries they may have. My only issue and its a small one is that I am unable to see who is visiting my site after store hours. If they could fix this it would be even a better App! Thanks again and great work over to the team at Tidio.

Anis Training Store
Canada
August 21, 2020

Great app. just started using it and it was very easy to set up, including chat bots. Support were very quick to get back to me when I needed help.

Storkbox
Ireland
TIDIO LLC replied August 21, 2020

Thank you for the 5 stars! :) We are glad you enjoy Tidio!