Reviews (1,940)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its live chat and AI chatbot features, noting significant improvements in customer communication and increased sales. They praise its user-friendly interface, customizable chat options, and mobile support for on-the-go communication. While there are occasional glitches, the responsive customer support team is effective in resolving issues, enhancing the app's reliability and merchant satisfaction.
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Seamless UI. Mobile application support to monitor/maintain chat traffic. Super easy control panel. Amazing support team. If you are looking for a modern, easy2use live chat app for your store, this is it! Thank you Tidio!
Very good app and very useful. I recommend it to everyone. It help get more sales and returning customers. Thank you.
8/2/2015 I'll give this 2 stars because the owners of the app did try their best to help us integrate our mobile device to their app but it wouldn't work. It's good to see a company that is attentive so A+ for that attribute but since I have had this app for almost 2 weeks... I may not be able to be refund.
Date 7/28/2015 - This app is not working when the Tidio window is closed, I set-up a phone alert and I have missed so many chats from this NOT sending it to my phone. I can't keep my computer on all day, we are too busy! This should work as stated....
nice, works well, it allows me to start my work easily. hope it will be better in the future. ************
Thank you for the kind words, and if you have any questions Tidio is always here for you :)
Very good application! It all comes down to Professionalism! functionality, features, and service! congratulations!
Thank you!
this app works great and I definitely recommend installing it! doesn't slow down the website at all!
Thank you so much for the review and for your recommendation!
Not working, only want to know your personal information email, address, phone. Also Tidio want to know same information of all your customers((
Hi! Please get in touch with us at support@tidio.net. We'll happily help you solve any possible issues you might have. We do not require any personal information apart from the data necessary to create the account, and we do not require your customers to provide any data unless you'd set it up yourself.
The trial was great. As soon as it expired, it was a horrible experience from start to finish. The only chatbot I really needed was the order update, but it's Beta for Shopify, and the pre-set format cannot be changed (beyond a few answers they draw from your shop set up, which were wrong in my case). In light of this, the plan I chose to pay for was the "communicator plan", because I found the visitor data helpful. But the very moment my trial expired that all disintegrated. It wouldn't track my visitors after midnight (9 my time, when I needed it most). They admitted it was a glitch, but 3 messages later, still not fixed. Then, as soon as I ran out of "chatbots" (which I did not pay extra for, because I didn't use them) it stopped tracking my visitors altogether. So now I have 27 more days this month that I'm paying for for nothing. In short, I feel like this app is too new and they haven't ironed out the glitches. Maybe it'll be better when they devote more work to fixing it, but I'm sure not paying top dollar for it while they do.
Upped from a 1 star to a 2 star because after I posted this review someone did finally reach out to try to help.
Hi there, our whole team is really sorry to see this review. We've reached out to you already and will do our best to find a solution that works for you.
Easy to setup and works really great on all my devices! I needed help to change some settings and customer support was great1
great customer support !!!! They helped me throught online chat in seconds ! Very convenient :D