Reviews (1,927)

Overall rating
4.6
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer communication and boosting sales through its user-friendly interface and easy setup. It combines live chat and AI chatbot functionalities to increase website engagement. Features like customizable chat icons and seamless Shopify integration are particularly valued. The support team is noted for being responsive and efficient in resolving issues, further adding to the app's reliability in improving customer service.

February 3, 2023

Super helpful, quick resolution, available when needed and an all round great experience. Support can often be overlooked when an app provides a great function but when you have a top class app with great features as well as a great support team, it truly is the best combination!

Purrys™
Ireland
TIDIO LLC replied April 6, 2023

Hi and thank you for your feedback! We always do our best to help thank you for recognizing that! Should you need anything else just let us know!

December 23, 2024

zzhomelifestyle
United States
Over 3 years using the app
TIDIO LLC replied January 10, 2025

We really appreciate your amazing review!

February 10, 2025

Mustard
United Kingdom
17 days using the app
TIDIO LLC replied February 14, 2025

Thanks for the review, we appreciate it :)

December 23, 2024

Willow & Vine
United States
About 1 month using the app
TIDIO LLC replied January 10, 2025

Thank you so much for your amazing review!

December 5, 2024

asiancontainer
Poland
About 2 months using the app
TIDIO LLC replied December 6, 2024

Thank you for the review, we appreciate it!

November 29, 2024

OneLaser
United States
About 2 months using the app
TIDIO LLC replied December 1, 2024

Thank you so much for your great review!

November 21, 2024

IYOKIES COSMETICS
United States
2 days using the app
November 3, 2024

Craft for Art
United States
8 days using the app
TIDIO LLC replied November 6, 2024

Thanks a lot for your review :)

December 18, 2024

Varify
United States
39 minutes using the app
TIDIO LLC replied December 20, 2024

Thank you for the 5-star review!

November 6, 2024

kerabox.no
Norway
About 4 hours using the app
TIDIO LLC replied November 15, 2024

Thank you so much for the review!