Reviews (1,939)

Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its live chat and AI chatbot features, noting significant improvements in customer communication and increased sales. They praise its user-friendly interface, customizable chat options, and mobile support for on-the-go communication. While there are occasional glitches, the responsive customer support team is effective in resolving issues, enhancing the app's reliability and merchant satisfaction.

September 28, 2021

GREAT APP, GREAT SUPPORTER, BEST CHOICE ABOUT LIVE CHAT & CHATBOTS
This app is simple, beautiful and accurate.
The fee is also cheap.
I recommend this to you.

LabelVmoon Global
South Korea
5 days using the app
TIDIO LLC replied October 3, 2021

Thank you so much for the kind review! We are really glad that you find Tidio so useful and worth its price :)

September 7, 2016

Great great products, really did help with boosting businesss. Tons of thanks.

Hoverboardox
China
5 days using the app
December 19, 2022

Must have for any shop owner. Giving you the ability to help customers in real time can make a huge difference in their satisfaction. 5/5

Mephra
France
5 days using the app
TIDIO LLC replied January 10, 2023

Hi there! Thank you so much for the lovely review :) Let us know in case you have any questions or ideas. Chris

April 18, 2016

So far so good. The support staff was immediately available to answer questions and we're now set up and ready to go!

American Tall
United States
5 days using the app
November 7, 2016

Great app...had it installed on my site for less than a week and I ended up getting a $700 sale directly because of a chat I had with a potential customer using Tidio. The iPhone app works amazing too and is great for busy business owners who want to provide excellent customer service, but can't be at a desktop computer all day. The support (they use Tidio Live Chat) is instant and great for helping you with any difficulties you encounter along the way. Check out our installation at https://www.freerideboardshop.com

Freeride Boardshop Inc
Canada
5 days using the app
July 21, 2020

Incredibly easy to set up and use. Works perfecly, Also great customer service. Love it! Keep up the good work guys!

NAXO
France
5 days using the app
TIDIO LLC replied July 22, 2020

Thank you so much for the review :)

April 26, 2023

Atención inmejorable! Necesité ayuda para corregir mis chatbots y a través del chat me ayudaron rápido y sencillo.

MAYUK Sportymage
Spain
5 days using the app
TIDIO LLC replied May 31, 2023

Hello! Thank you so, so much for your feedback! We're very glad to read that our Customer Support Team has helped you! We'll always be there to help. :)

October 28, 2016

Tidio is the best chat software on the market. It is user friendly and functional for customers.

It has assisted our employees in delivering a better shopping experience to our global customer base!!

Special thanks from the team at Buy Beauty Products!

Buybeautyproducts
United States
4 days using the app
Edited November 22, 2020

Awesome Idea! This app actually is pretty well done and out of all the apps we tested actually appears to perform well and seems very well made and professional. The issue is that it’s pricing is confusing and excessive. They advertised one price(which has since been removed thankfully), and then once you had the app installed you could no longer find that price only higher pricing. The pricing structure itself is somewhat confusing from inside the app. Your not really sure how to upgrade, and what exactly your getting or even paying. While the app itself seems very professional the pricing setup seems almost “scammy”. Also pricing is somewhat unreasonable as others have also stated. It doesn’t scale very realistically with a normal store. If the pricing was more reasonable, clear, and realistic this app would be a winner. Just provide reasonable pricing that doesn’t take advantage or gouge the users, realize that most Shopify users are getting nickeled and dimed to death with app addons just to make their stores function The way they should. If only there was an app that performed well, had good service and scaled reasonably with your stores success, actual tangible increase because of that app, wow now that would be something unfortunately it just doesn’t exist that we’ve found. If we are paying for something extra there should be accountability for that app to perform. As it sits now this app is decent in function but the pricing is completely unrealistic for what you actually get.

DealioStealio
United States
4 months using the app
TIDIO LLC replied November 22, 2020

Hi, I'm really sorry to see your review. I do understand that at times, our pricing may be confusing. I'll be trying to reach out via your chat or email and help you choose the right plan.

August 25, 2023

It's a great app to communicate with our customers live, fast and easy. The support system is also great.

orosergio
Canada
4 days using the app