Reviews (1,939)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its live chat and AI chatbot features, noting significant improvements in customer communication and increased sales. They praise its user-friendly interface, customizable chat options, and mobile support for on-the-go communication. While there are occasional glitches, the responsive customer support team is effective in resolving issues, enhancing the app's reliability and merchant satisfaction.
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Really helped to convert more ! totally recommend for new stores or now based stores trying to get their client's trust
Fantastic, we're happy that our app helps you build trust and get more happy customers. :)
The one live chat app that rules them all. This has become an essential part of my online store. Thank you Tidio!
Thank you!
We are proud to be a part of your business :)
I've only just installed the tool for my Shopify website, but their help has been incredible! They reply back immediately! Love how the chat looks on my website, it's really clean yet you can customise it to your brand's colours.
An excellent product. The combination of mobile apps and extensive set of features puts this app before its competitors.
I am new to the app but have found the layout and usability incredibly easy to use. Highly recommended!
Thank you for the kind recommendation :)
Very good app, highly intuitive. Runs clean and helps with conversions. I highly recommend it.
This app is exactly what I was looking for! I needed a little help getting all set up but support chat was awesome and walked me through everything! 100% recommend this app!
Great product and terrific support so far. Still new with it so I will update my review as I spend more time with it. Update. So far I would still say it is a good product. It has a good set of features and things like seeing what they are typing, incoming visitor notifications etc... are nice perks. I would suggest however if you have a somewhat busy site that if you plan on using the bots, you will have to pay $30 a month to get both the communicator package and the automation package. If you go with the Automation package you lose all the perks from the communicator package and if you go with the communicator package you only have 100 triggers to work with per month. It would be nice to have a communicator package with an upgrade option for some more money, but to make it a either this or that or pay double option I think is a little bit much. But, if you have the money, from what I have seen so far it is a nice package. Just think in the end it may be a bit much for us. I am going to stick with it for a bit though to give it a fair shot. Will update again if I have anything new.
Thank you so much for an honest review - your thorough feedback will help other merchants. I'm sure that our app will prove its value over time and deserve a 5* overall rating! :)
Best chat and chatbot app ever ! i really love it to keep in touch with my clients Doesn’t bug at all so professional
Thank you so much for the five stars! Glad to hear Tidio allows you to communicate with your customers with no issues!
Great app, as always with Tidio. Easy to use, lovely chat, also low cost (always a bonus) Would recommend to anyone who wants a good, easy to use Live Chat.