Reviews (1,924)

Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for boosting customer interaction and sales conversion through features like live chat and AI chatbots. They appreciate its easy installation, seamless Shopify integration, and customizable design options. The mobile app is noted for adding flexibility to customer service. Merchants also commend the reliable performance and exceptional support team for their quick and helpful responses.

March 20, 2023

there are a lot of extra benefits you can use with tidio that other platforms don't have. I am just getting started with it but have been pretty impressed so far

Cellerciser® The Best Mini-Trampoline Rebounder Home Gym
United States
4 days using the app
TIDIO LLC replied March 28, 2023

Hi there! Thank you very much for your kind review:) It's great to know that you like our app so far. Please let us know in case you have any questions. Chris

April 1, 2019

It's perfect, but it's beautiful, but the most important thing is that their developer service is perfect. Their service deserves such a five-star

eRapta is a company focused on car camera products
China
4 days using the app
January 27, 2017

Very nice work. Its very useful for any shop.

Scarbee Web Shop
Denmark
4 days using the app
January 5, 2017

very helpful service. I decide to buy it when finished my 7days free time. Thank you very much

Dansinhair
China
4 days using the app
Edited May 27, 2019

The app is very intuitive and it has lots of features. The support is very responsive and helpful and can be reached instantly via chat. Above all else however, it made my site a lot more professional-looking and functional!

Bønes and Balløøns
Israel
4 days using the app
TIDIO LLC replied May 27, 2019

Wow! Thank you so much <3

September 26, 2022

Great app, very easy to get started. This is the second time I have used Tidio for a company site as it is the most straightforward and has the customisation that suited our needs.

Gabadoo
Ireland
4 days using the app
TIDIO LLC replied September 26, 2022

Hi there! Thank you so much for the lovely review :) Your feedback is very valued to us. Let us know in case you need any assistance. Chris

February 16, 2022

it's great and so useful, so fast and help's you a lot in customer service so I recommend to install it.

KNshoppint
Oman
4 days using the app
TIDIO LLC replied February 16, 2022

We are really glad to hear you like the service! We try our best to make it as helpful as possible!

February 2, 2023

Very good support and service would definitely recommend Tidio.
Its good for smaller stores and very easy to use

Zethgadgets
Denmark
4 days using the app
TIDIO LLC replied April 3, 2023

Thank you for the lovely review! You can always count on our Customer Support staff to do their best to help with any issue that may come up!

February 26, 2018

Great app for instant message, so we can comunitate with our visitors in time, recommend!

www.iwistao.com

Iwistao Hifi Store
China
4 days using the app
April 24, 2020

I used this app on my website to effectively communicate with customers re orders and product enquiry. I am very pleased with the overall performance.

Homeware Pieces
United States
3 months using the app