Reviews (1,940)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its live chat and AI chatbot features, noting significant improvements in customer communication and increased sales. They praise its user-friendly interface, customizable chat options, and mobile support for on-the-go communication. While there are occasional glitches, the responsive customer support team is effective in resolving issues, enhancing the app's reliability and merchant satisfaction.
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I use this to be available to customers when i'm not in our store. App is sturdy and reliable, unlike others. Support at Tido also excellent.
很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用
Thank you so much for the top rating. We're super happy you enjoy our app! :)
cool app but you can only get far on the free plan but the adds ons are worth it , i cant edit the bot convo i would like to change the % that the store is offering but i love the app you will be engaged and you will use it
Thank you for the review. You can always adjust your Chatbots messages.
Here's how to do it: https://www.tidio.com/knowledge/faq/how-to-edit-the-initial-message-on-chat/
Good app, does what it should, installation and operation is hassle free..
Live support available, and you get answers if you have a question.
Good Job Guys!
we just installed the Tidio chat and we are already in love with it.
we will continue to try it and keep other customers updated.
CEO @ Kaaraba
www.kaaraba.com
Great app - Amazed the possibilities it offers - to create your own chat bots. On top of that very helpful customer support - my go to app from now on for all Chats on shopify
Thank you so much for your amazing review! We will keep on improving to provide you with an even better product in the future.
The Tidio product is overall pretty good and we are happy with one day into it. However, prospective buyers should be aware that part of the offering that is promised under the Communicator Plan (the feature "view customer profile") is listed as available. But when a user clicks on this feature after licensing the use of the Communicator Plan at $20/month, the product displays a message "You will need Communicator Plan add-on to view Customer Profile". I queried support and they said it is not yet available so clearly that is misinformation, purposeful or otherwise. I suggested to their representative that this message should either be a 'coming soon' or not be displayed as part of Communicator Plan since it is not available currently under the plan and is misleading ... at best. Since the Communicator Plan is 1/3 of our subscription fee, I can only give Tidio a 3 of 5 at this time as a result of this misinformation. Which is sad because the actual product seems to work but if the information is inaccurate, that's a pretty big deal. Hopefully they will address this published misinformation regarding existing features of Communicator Plan and I can enthusiastically update this review to a 5 star at that time.
Hi there! Thank you for taking the time and leaving your feedback, and apologies for the misunderstanding. We appreciate it and we will do our best to improve Tidio in the future, so that it can become a 5 star app for you :) Let us know if you need any further assistance. Chris
powerful application. connect to your customers
perfekt in der bedienung. tolle eigenschaften die einfach zu verstehen sind. würde dieses programm weiterempfehlen
Great app has all the features needed and great support, Would definitely recommend the app! thank u
Thank you so much for the review! :)