Reviews (817)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its AI-powered bots that automate responses, boosting efficiency and sales by handling repetitive customer inquiries. It features live chat, AI chatbots, custom workflows, and multi-channel support, all praised for being user-friendly and easy to set up. The customer support team is noted for their quick and efficient service. The app is valued for enhancing customer communication and improving website engagement.
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Great and friendly support, the team responds quickly and is very helpful. I recommend this app.
Thank you kindly for the positive feedback! We do our best to help when we can! Thank you for recommending Tidio!
This app is impressive, many features and easy to understand.
I recommand it and for his support team, always at your service.
Keep going to have more news features!
This app is great, does exactly what I need it to do without over complicating things and the integration with the phone app to take chats on the go is excellent! Shout out to Arek for also helping me out with some account troubleshooting, your customer service was impeccable!
I used it to help improve customer interaction and engagement. It was easy to integrate and deploy throughout our small company.
That's such valuable feedback, thank you! We're very happy our product has helped your business!
Amazing app with wonderful support. I think it is the best online chat system on the market now. keep it up.
Thank you so much for the positive review! Glad to hear our support was able to help you and that you like Tidio so much! We will do our best to keep it up and more!
The perfect chat option for my soap company! We love it and couldn't ask for a better chat option for the price! FANTASTIC support too!! They have always been available to help no matter the hour of the day or night.
I love Tidio Chat. I use it on two different stores, and couldn't be happier with the product, customizable features, and the customer service of the staff running the app.
I do however have a request that there be an integration made between Tidio and Slack. That would be amazing, seriously!
I had a bad experience with Tidio. Lost days to try to solve email forwarding and domain problem not completely solved so at the end I give up! The guys from the customer service are nice I think a "customer service app" should have personnel from customer support available 24/7. Lucky that store was not running yet!
Sorry guys, tell the owner/s to invest some more on improving this app which could be a nice app!
Tidio is a great way to instantly connect with customers. We use it every day!
This app has been extremely easy to use, not only for myself but my customers. I love the option to be able to use it on the computer as well as through the app. That makes it very easily accessible in the office or on the go. There have been a couple of times I had questions about a unique situation, and the customer service reps were VERY helpful. I highly recommend Tidio!
It is always a pleasure to help! Thank you for the great review and the 5 stars :)