Reviews (1,940)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its live chat and AI chatbot features, noting significant improvements in customer communication and increased sales. They praise its user-friendly interface, customizable chat options, and mobile support for on-the-go communication. While there are occasional glitches, the responsive customer support team is effective in resolving issues, enhancing the app's reliability and merchant satisfaction.
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Used it for a day, and already in love with it. Probably one of the most important apps to have.
Love Tidio Live Chat so far! Easy for customers to chat with an online rep, and also easy to use! Very good app.
Using for a couple of days and it sure is a seamless experience.
Jan help us setting up the right settings for our needs. Thank you guys!
Glad to hear that our app is not difficult for you! And thank you so much for your positive review and your kind words. We will make sure to pass them over to Jan. Cheers!
It is quite awesome app that I've used ever! It makes our customer service easier and it increases our sales!
Amazing, thank you so much! :)
Have been using Tidio Live Chat App for a little over 2 weeks now and can safely say this is the best Live Chat App out there and every website should have this installed. Best thing about it is you can manage Live Chats wherever you go and their user interface is the easiest to use out of all Live Chats. Its simple smart and great to use.
Interface is pretty nice and seems to be a good app.
But the thing is nothing works as you want... Automatic message block everything, says operator is busy when i am online.
And when i write to customer service with chat, when I press enter i go backline instead of sending the message! that was a waste of time for me using that
I love all the features and what you can do with this app. It's more than just a chatting app, you can build so many custom bots and it's so much fun playing around with them!
Thank you for the 5 stars! We are glad you enjoy Tidio :)
We now use the Tidio App to funnel live customer chat requests for multiple online stores. With their help (looking at you Martin) setting this up was easy and painless. Everything is working exactly the way we had hoped. We began receiving customer chat inquiries literally within minutes of finishing the final setup while we still had Martin from Tidio from their help desk working with us.
Thank you so much for the 5 stars. I will be sure to let Martin know he once again did a great job :)
Great support! I was kindly walked through an issue I was having and got it resolved very quickly. Awesome app, great capabilities, great design and smartphone app makes it very easy to keep in touch with customers! Do recommend.
Great App, And very good support team.
Love working on Tidio, anyone from beginner's to advance level anyone can use it, easy and simple to setup.
Hi there! Thank you so much for the positive feedback you left for us. Glad to hear you enjoy the ease you can setup and work with Tidio :)