Reviews (1,924)

Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for boosting customer interaction and sales conversion through features like live chat and AI chatbots. They appreciate its easy installation, seamless Shopify integration, and customizable design options. The mobile app is noted for adding flexibility to customer service. Merchants also commend the reliable performance and exceptional support team for their quick and helpful responses.

August 31, 2016

OHMGSH! There are alot of apps that I download and then delete because they are not compatible with what I am looking for, but this app is everything I need! I take soooo many custom orders that my customers are always needing to message me and now it's even easier! Thanks for offering this and I hope you all make more like it! BTW never a problem or crash with the app!

Hiding Place Boutique
United States
Almost 4 years using the app
March 8, 2017

Easy to install and very easy to use. Would definitely recommend for any store that requires live chat to connect with their customers.

Vire
South Africa
Almost 4 years using the app
November 23, 2016

Great app and great customer service!

Tunnelvision
United States
Almost 4 years using the app
December 5, 2020

This app is fantastic, we have just started using it, and I love this app, especially the feature where it sends a notification when a new customer visits our store.

Raj Unique Collection
United States
Almost 4 years using the app
TIDIO LLC replied December 7, 2020

Thank you so much for the great review! We are very proud of the features of the Communicator package. Your words are very motivating to us :)

September 8, 2023

Excellent app works seamlessly easy set up zero maintenance

LavenderWarehouse
United States
Almost 4 years using the app
TIDIO LLC replied September 9, 2023

Thank you for your review! We're thrilled to hear that our app is working smoothly for you. Your positive feedback motivates us to keep delivering a top-notch experience.

December 15, 2015

We love this app! If you want to expand your company, this is the way to do it! Very pleased. 100% www.classicbritishspares.com to check it out!

Classic British Spares 2
United States
Almost 4 years using the app
September 26, 2019

We are happy with this app. It's easier for customers to contact us. We can set chatbots and business hours for the chat and chatbot. Thank you for offering a free plan, that's very helpful for small business.

Côté Cuir
Canada
Almost 4 years using the app
TIDIO LLC replied October 21, 2019

Thank you for your review. We're proud to support small businesses!

March 1, 2017

Great app and great customer support team.

Veedausa
United States
Almost 4 years using the app
June 20, 2018

Great app and excellent support. Thank you :)

Luxuria Company
Canada
Over 3 years using the app
September 17, 2019

really great app, cannot fault it! improves sales as customers can get answers straight away and the ios app is great too. see it live on our personalised and ashes memorial jewellery site www.annalise.co.uk

Annalise Jewellery
United Kingdom
Over 3 years using the app
TIDIO LLC replied September 21, 2019

Thank you so much for your review!