Tidio Live Chat & AI Chatbots

The support staff is ready and willing to help with all your concerns. And I have seen this application in action on a couple of other shopify stores out there and it’s looks professional and good. They also offer flexibility in terms of plans and pricing. The only issue for me was that the application appeared to have a glitch but it turns out I just needed to clear the browser. Support explained it to me, thanks.

I used Tidio live chat for my website and 2 things I didn't like: First I kept getting messages that "Oops…, no more chatbots available in your account" that still although I really didn't like that I received several unpleasant messages like this. But when I wanted to uninstall then I just could find it. The chat box continue to show up even after uninstalling the app from shopify. The after really looking in Google and spending 20 minutes on this I managed to at least hid the chat box and it was some option inside special menu and special rules and you even needed to disable it for desktop and for mobile separately. Not very comfortable to uninstall.

Super App, leicht verständlich und umsetzbar!
SUpport ist super nett und antwortet Schnell! sehr zu empfehlen

Interface is pretty nice and seems to be a good app.

But the thing is nothing works as you want... Automatic message block everything, says operator is busy when i am online.

And when i write to customer service with chat, when I press enter i go backline instead of sending the message! that was a waste of time for me using that

Kudos to Tidio Team in General and Rafal for instance. I wanted to have an effective with the latest technology and user friendly Live Chat for my Shopify Store. Finally, I got Tidio, I am extremely amazed by Chatbots and the feature that allows my customers to share the files with us.

I love Tidio. It's simple, it works, and I can schedule my available hours. It also forwards to my email platform when I'm not available. I've set it up on three websites that all go to my one chat box, so I can deal with Europe and USA at the same time. Absolutely wonderful documentation and support. Highly recommended.

I wish I could give this app a good review. But, frankly, I can't figure how it got so many good reviews here.

I tried it for a week. It's *almost* a good app, but far too unstable, written by a startup that clearly is going through growing pains.

I switched to tawk.to and am very happy. It's free. And it works reliably. Also tawk.to has great tech support, and, IMO, a better UI. Their back-end is instantaneous, so changes made appear on your site immediately, unlike Tidio. All in all, tawk.to just feels like a more mature company and product.

On the plus side for Tidio: Tidio gave quick and good tech support. I actually contacted a few stores using Tidio as listed in these reviews and the ones I spoke with liked it. The president of Tidio reached out to me after I first posted this review, so they're aware of the issues I experienced. He assured me they're rapidly fixing them. And he refunded the $12 I'd paid for the next month's pro level. (See? I liked their app, but couldn't continue to be an unwitting beta tester for them...)

My suggestion: wait until December 2016 and then check them out to see how much progress they made with their app and whether it works for your needs.

Sorry, Tidio. I really wanted to like you.

Awesome app and amazing support team. They helped with everything I needed and gave perfect instructions and pictures on how to do it

Absolutely crushed our conversions and made my add to cart slider not pop up costing us THOUSANDS of dollars in revenue. Get it together.

Lovely app.

Check it out on my site. :)
www.zahy.co.uk