Reviews (1,936)

Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for transforming customer communication and increasing website engagement, noting a rise in conversions due to its real-time service. Features like live chat, AI chatbots, and a user-friendly setup are particularly valued. The mobile access, customizable chat options, and responsive support team are also key highlights, making it a vital tool for enhancing customer service and supporting business growth.

January 16, 2017

Easy to Install - Easy to Handle

Marben S World
Switzerland
About 2 hours using the app
Edited July 7, 2019

Tidio Live Chat is a great addition to our online store. It has allowed to be more engaged with our customers and help them find the products want.

TruPatriot
United States
About 2 hours using the app
TIDIO LLC replied July 10, 2019

Thank you so much, we're really happy to hear that.

July 25, 2014

The app installs well and quickly, but there are some bugs that seem to be with the mobile version and some other minor glitches I discovered. The developer contacted me and he is working on a couple of fixes and the update will be released shortly. I'm uninstalling for now and will wait for the next version.

RentonPhoto.com
United States
2 days using the app
June 30, 2021

Excellent App for Chat System. I was looking for something like this from long time but now it has fulfilled the needs. thanks

Eazynappy
United States
About 2 hours using the app
TIDIO LLC replied July 1, 2021

Thanks a lot for the great review!
We are always trying to provide the best and most useful product possible.
Enjoy, and happy chatting!

July 19, 2019

I installed this because I wanted a live chat app on my site. It took about 5 minutes total to set up from start to finish, including tweaking to my preferences. Don't look anywhere else, I did the research already this is the winner! Jan in customer service helped get everything perfect. Really fast response and help customizing thanks again!

Smokits.com
United States
About 1 hour using the app
TIDIO LLC replied July 26, 2019

Thank you so much, we're really happy to see your review! :) [And cheers from Jan - he was very excited to see this]

Edited August 25, 2021

great! I ask them something and they were very nice and quick. Great job! It is a good way to chat with custommers.

Antrenează-ți Sinapsele
Romania
About 1 hour using the app
TIDIO LLC replied August 25, 2021

Thank you for your kind words! We really appreciate your review

February 6, 2018

Initially I had tried Beeketing's FB messenger integration but was having major issues getting notifications on my phone -- seemed to be an issue with FB messenger, not beeketing, but still made their app less than great. (also, some of my customers don't have Facebook!!!) I switched to Tidio, using the free version -- glad I made the change, the interface is great for both my customers and me.

I like that they have an app for iOS - I think they have it for android too. Excellent chat management all around, the app is nicely organized and the notifications work. Interestingly you can also hook your FB page messenger up to this and actually receive notifications! 2 birds, 1 app, fam.

Also worth noting that the live chat feature doesn't cut into my theme AT ALL, not on the checkout page or add to cart button for desktop or mobile, and I'm using the Debut theme. If anything, it's even more out of the way, doesn't interfere with scrolling. Everything is professional. I haven't looked into their automation features yet but plan to soon.

Install was really fast. Actually under 20 seconds. A+ all around!

Louisegoods
United States
About 1 hour using the app
October 30, 2015

Fantastic app. Very easy and very useful. I like the designs and the functionality. Fast and friendly support. Developers are open to suggestions. Tidio is an absolute must have. Getting closer to your customers will make you more successful.

1der1
New Zealand
About 1 hour using the app
November 15, 2023

great experience

Power Drive Bikes
United Kingdom
About 1 hour using the app
TIDIO LLC replied November 16, 2023

Thank you so much for taking the time to leave us feedback!

December 17, 2023

nice

CAJO Store
United Arab Emirates
About 1 hour using the app
TIDIO LLC replied December 19, 2023

Thank You for Your 5-Star Review!

If there's anything else we can do to enhance your future experiences with us, please don't hesitate to let us know. :)