Reviews (1,937)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for transforming customer communication and increasing website engagement, noting a rise in conversions due to its real-time service. Features like live chat, AI chatbots, and a user-friendly setup are particularly valued. The mobile access, customizable chat options, and responsive support team are also key highlights, making it a vital tool for enhancing customer service and supporting business growth.
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Thank You for Your 5-Star Review!
If there's anything else we can do to enhance your future experiences with us, please don't hesitate to let us know. :)
VERY happy with this app! The free version has everything I need, it's simple to use & understand, and it works perfectly. Customer service is top notch. So glad I ditched Tawk.to!
Quick and helpful response my very first time contacting support. Great experience. Need 100 characters. Thanks!
Thank you so much for your kind review! We really appreciate it :)
Amazing app! Really easy to setup and very intuitive. I was able to chat (of course!) with Tidio and they were able to answer my questions and guide me in the right direction with further customizations I wanted. Highly recommend it.
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Thank you for your kind words! Should you need help with anything else just simply let us know :)
A very amazing app i like all the advance feature that it offers very much ahead than any other messenger app here
Blocks the checkout button on ajax cart. loss of sales incurred. make sure to test your checkout before leaving it to run.
Good app but unfair pricing. pricing is different for live chat and bot. not only that they only send 1000 bot notifications each month on that plan. I get 1000 visitors like every 3 days. so I will be spending all my profits to keep the bot plan running. This really is not fair.
Hi there, I'm really sorry to see your review. Tidio is available in the forever-free version. The Chatbots are not obligatory, you can turn them off and use the live chat feature which is not limited at all on the free of charge basic plan. We've designed our product and pricing in a way to help the businesses scale without spending much (or anything) upfront. If you decide to give our product another shot, please do let us know - we will be stoked to have you on board.
Easy to use, looks great, very customizable. Bots can be super customized with extreme ease. We've used a bunch of chat apps. Tidio is by far the best on the market.
Thank you so much for your kind review! We are glad that you enjoy the features
Their customer service is super quick to respond and solve problems accurately and quickly. I installed this plug-in for each of my stores, which is super easy to use and helpful for my transformation.
Hi there! Thank you for your kind review :) We're happy to hear that you are enjoying Tidio, and that it supports your business.