Reviews (1,924)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly praise this app for boosting customer interaction and sales conversion through features like live chat and AI chatbots. They appreciate its easy installation, seamless Shopify integration, and customizable design options. The mobile app is noted for adding flexibility to customer service. Merchants also commend the reliable performance and exceptional support team for their quick and helpful responses.
Refine
-
By rating
These guys made something great. Finally someone who understands the importance of good UX/UI in chat. Easy to use, integrate and customize. Free solution and very affordable upgrade options.
Hi, I have uninstalled the app but still the widget gets popped up in the store. how to disable it. what is the process.
There is no way to bind the tidio shopify app to another email address, you would have to start from scratch and lose all previous conversations.
Thank you for reaching out and sharing your concerns. We appreciate your feedback and we want to assure you that we are actively looking into your case and will be contacting you directly to discuss potential solutions. Your satisfaction is our priority, and we are committed to finding a resolution that meets your needs.
It is a very nice app. I would prefer to not have to switch back and forth on projects to answer chats, but otherwise it is great.
Having Connectivity issues where settings would not save, would not load, etc. Now I cannot even open the app, cannot deactivate the chat bot
So Far so Good. I used the chat to get an installation issue resolved quickly. I'll know for sure after I implement it.
Hi there! Thank you so much for your initial review and we're glad to read that your installation issue has been quickly resolved! We hope that you enjoy Tidio and you'll continue using it. :) Our Customer Support Team will also always be there to help you if you'll need any assistance!
useless app i wasted my money for it
Great app - its simple and easy to install and it just works :). I look forward to chatting with my customers online using this app. Thank you.
Super helpful, quick resolution, available when needed and an all round great experience. Support can often be overlooked when an app provides a great function but when you have a top class app with great features as well as a great support team, it truly is the best combination!
Hi and thank you for your feedback! We always do our best to help thank you for recognizing that! Should you need anything else just let us know!
This app is amazing! The modern live chat box looks unreal on my website! My customers are more likely to give feedback or reach out with the chat rather than the typical contact us now page!