Reviews (1,924)

Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for boosting customer interaction and sales conversion through features like live chat and AI chatbots. They appreciate its easy installation, seamless Shopify integration, and customizable design options. The mobile app is noted for adding flexibility to customer service. Merchants also commend the reliable performance and exceptional support team for their quick and helpful responses.

July 7, 2015

The option to have both a free or paid membership is fantastic. You can get this app to suit your individual site needs. The availability of chat on your phone is a great feature. Out of the office? Doesn't matter you can respond to customer inquiries on the move. Easy integration it was up and running in seconds and was easy to get the hang of.

Rooscloset
Canada
September 26, 2016

Solid since you can run it from any device - people can ask anything all day and creates a sense of trust that other websites don't have. The design makes it so it;s impossible to not have it match your theme. Highly recommend.

Audiotron2
Canada
January 5, 2017

Been using the App for several months now and without a doubt, one of the best chat Apps out there. I can engage with potential clients and direct them to the proper page as well as answer any queries they may have. My only issue and its a small one is that I am unable to see who is visiting my site after store hours. If they could fix this it would be even a better App! Thanks again and great work over to the team at Tidio.

Anis Training Store
Canada
August 17, 2016

Love the offline / online mobile options!

My Essential Supplies
Canada
January 29, 2021

Did my research and I have to say, this is by far the best option out there. The pre-chat email capture and the ability to make custom chatbots (I love automation), make this an instant favourite app for me. Thank you Tidio!

Puzzery
Canada
TIDIO LLC replied February 1, 2021

Thank you for the kind words, I will be happy to forward your words of encouragement to our Chatbots team :)

August 21, 2020

Great app. just started using it and it was very easy to set up, including chat bots. Support were very quick to get back to me when I needed help.

Storkbox
Ireland
TIDIO LLC replied August 21, 2020

Thank you for the 5 stars! :) We are glad you enjoy Tidio!

September 28, 2015

Simple and efficient! An app which offers a concise approach to Live Chat. Tried a few others, and found that Tidio was one of the more simpler ones to use. Great job!

Hows My Suit
Canada
September 13, 2024

Teto
Italy
About 2 months using the app
TIDIO LLC replied September 23, 2024

Thank you for the amazing review!

September 17, 2024

Sales Resource Center
Canada
27 days using the app
TIDIO LLC replied September 23, 2024

Thank you very much for your great review!

November 3, 2024

Craft for Art
United States
8 days using the app
TIDIO LLC replied November 6, 2024

Thanks a lot for your review :)