Reviews (1,937)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for transforming customer communication and increasing website engagement, noting a rise in conversions due to its real-time service. Features like live chat, AI chatbots, and a user-friendly setup are particularly valued. The mobile access, customizable chat options, and responsive support team are also key highlights, making it a vital tool for enhancing customer service and supporting business growth.
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It is a very nice app. I would prefer to not have to switch back and forth on projects to answer chats, but otherwise it is great.
Having Connectivity issues where settings would not save, would not load, etc. Now I cannot even open the app, cannot deactivate the chat bot
So Far so Good. I used the chat to get an installation issue resolved quickly. I'll know for sure after I implement it.
Hi there! Thank you so much for your initial review and we're glad to read that your installation issue has been quickly resolved! We hope that you enjoy Tidio and you'll continue using it. :) Our Customer Support Team will also always be there to help you if you'll need any assistance!
useless app i wasted my money for it
Great app - its simple and easy to install and it just works :). I look forward to chatting with my customers online using this app. Thank you.
This app is amazing! The modern live chat box looks unreal on my website! My customers are more likely to give feedback or reach out with the chat rather than the typical contact us now page!
The option to have both a free or paid membership is fantastic. You can get this app to suit your individual site needs. The availability of chat on your phone is a great feature. Out of the office? Doesn't matter you can respond to customer inquiries on the move. Easy integration it was up and running in seconds and was easy to get the hang of.
Love the offline / online mobile options!
Been using the App for several months now and without a doubt, one of the best chat Apps out there. I can engage with potential clients and direct them to the proper page as well as answer any queries they may have. My only issue and its a small one is that I am unable to see who is visiting my site after store hours. If they could fix this it would be even a better App! Thanks again and great work over to the team at Tidio.
Solid since you can run it from any device - people can ask anything all day and creates a sense of trust that other websites don't have. The design makes it so it;s impossible to not have it match your theme. Highly recommend.