Tidio Live Chat & AI Chatbots , 1,852 reviews

Lost connection so frequently, especially when customer needs online support, it is connecting forever. hope Tidio can fix it. Really a bad experience with Tidio.

Components of this app is great. However, there has been a number of issues like automation deleting on it's own, and the automated emails hounded our customers. One customer told us they received 12+ emails a day! They couldn't resolve this issue.
Too many problems.

I've have been using this for about a month - I switched from Olark which is highly regarded but it didn't have a mobile feature. So unless I was sitting down in front of my laptop I could only get emails from our customers - which is sucky customer service. The set up was easy however when I updated the iOS on my phone the mobile chat feature did not work if not in wifi (which I am generally not). So I was stuck again forced to sit in front of a screen to do CS.

De base c'est une bonne application mais malheureusement l'appli ne fonctionne pas bien ! Le chatbot automatique ne fonctionne aléatoirement et c'est dommage car quand il fonctionné il faisait ses preuves ! Je vais me tourner chez un autre concurrent et voir ce qu'on me propose de plus fiable.

Unfortunately, it stuttered when we have a major sale and we had a lot of traffic on our website. We uninstalled and started using another chat that we love and can handle volume.

Great concept but mobile app and their features are way too buggy to use on site with actual customers. Will look at this app again in a few months. Has lots of potential.

It is a great tool but the chatbot pricing is complete unreasonable Will update to 5 stars once the pricing has been fixed

8/2/2015 I'll give this 2 stars because the owners of the app did try their best to help us integrate our mobile device to their app but it wouldn't work. It's good to see a company that is attentive so A+ for that attribute but since I have had this app for almost 2 weeks... I may not be able to be refund.

Date 7/28/2015 - This app is not working when the Tidio window is closed, I set-up a phone alert and I have missed so many chats from this NOT sending it to my phone. I can't keep my computer on all day, we are too busy! This should work as stated....

The trial was great. As soon as it expired, it was a horrible experience from start to finish. The only chatbot I really needed was the order update, but it's Beta for Shopify, and the pre-set format cannot be changed (beyond a few answers they draw from your shop set up, which were wrong in my case). In light of this, the plan I chose to pay for was the "communicator plan", because I found the visitor data helpful. But the very moment my trial expired that all disintegrated. It wouldn't track my visitors after midnight (9 my time, when I needed it most). They admitted it was a glitch, but 3 messages later, still not fixed. Then, as soon as I ran out of "chatbots" (which I did not pay extra for, because I didn't use them) it stopped tracking my visitors altogether. So now I have 27 more days this month that I'm paying for for nothing. In short, I feel like this app is too new and they haven't ironed out the glitches. Maybe it'll be better when they devote more work to fixing it, but I'm sure not paying top dollar for it while they do.

Upped from a 1 star to a 2 star because after I posted this review someone did finally reach out to try to help.

This app was very promising until I wanted to use my purchased domain and not my . shopify domain on the message when responding to customers via email. When I clicked to add a new site link, I realized it was making me start over so I tried to back out with no luck. I was locked out from all the previous customer's messages that I was trying to reply to. And no matter how I logged out and logged back in, it was making me start over, I no longer had access to the dashboard. Customer Service Rep Chris said that the emails had to have from the .shopify adress on the email which I found tacky so unfornately I cannot continue with this service.