Reviews (1,929)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing customer communication and boosting sales through its user-friendly interface and easy setup. It combines live chat and AI chatbot functionalities to increase website engagement. Features like customizable chat icons and seamless Shopify integration are particularly valued. The support team is noted for being responsive and efficient in resolving issues, further adding to the app's reliability in improving customer service.
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The app is really helpful and simple to use and the support is very good. It is just missing a few features that would make it so much better such as;
*The ability to paste a screenshot without needing to save first.
*Integration with Teams :)
*Allow multiple facebook pages
Thank you so much for the feedback and suggestions! We appreciate both very much :)
Useful app to have on your store.
ShopiifyのデフォルトにもIndexというチャットツールが付いているのですが、体感上はこのアプリに課金するだけの価値はある印象です。
比較してレビューします。
- Inboxでは、チャット中の未送信テキストが見えないが、Tidioでは見える
- Inboxでは、チャット中のお客様が見ているページが見えないが、Tidioでは見える（お客様の言葉が足りないときに、商品ページを見ると分かりやすい）
- Inboxでは、複数サイトの切り替えが非常に面倒だが、Tidioはそうでもなさそう（試してはいない）
- Inboxでは、Botの自動応答フローが非常に簡易だが、Tidioはかなりきめ細かくスムーズな会話の流れが作れる
といいところを書いてきましたが、不満がないわけではありません。
- UIは日本語化されていない
- 瞬間的に表示されるメッセージも英語のみ（お客様がびっくりしそう）
- 送ったメッセージを訂正／削除できない
以前に比べて通知が強くなり、送られたメッセージに気づかないケースは激減しました。
また、お客様に見えるメッセージがごく一部英語なのが多少気になりますが、まあ致命的ではないかな・・
全体としては。課金する価値が充分あるアプリです。
Great app. Simple and easy to use. It has many great features for customer service
There should be a way to customize the alias, We want our clients and users to receive our campaigns from our corporate email, I think that if they receive the information from another domain it can create confusion and lose trustworthiness towards us. We think that if Tidio activate this option they could attract twice as many clients, think about that
Thank you so much for your thoughtful opinion. It was heard by our product team. I hope this feature will be added in the future. Best wishes from our team!
Stable, lightweight and good UI One problem is that I can't seem to set exceptions for operating hours and have to disable them fully when it's a public holiday.
Thank you so much for your feedback and sorry about the inconvenience! I'll make sure to pass your comment on to the relevant team at Tidio, so that we can improve the Operating Hours feature. :)
Nos ha ayudado mucho a cerrar ventas y nos permite tener contacto con nuestros clientes de manera eficiente.
So far impressed with both function and prompt, helpful support setting up.
Great app. Keeps it simple and streamlines communication via desktop, aptop, or smart phone. Easy to use and can be leveraged by small and large businesses.
It is good experience using this 3rd party app for my store. Support center is really responsive and supportive. I really recommend people use this app.