Reviews (855)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface and effective live chat and chatbot functionalities, which improve customer engagement and communication. They praise the AI-powered chatbot for efficiently handling repetitive inquiries and commend the responsive customer support. The app's ease of setup, customization options, and multi-channel support are also highlighted. Merchants report increased sales and enhanced service efficiency, valuing the free plan and continuous feature updates.
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The app seems incredibly promising but it's unclear in terms of how to scale it and use it - we have previously asked for an overview and the support agent missed our meetings twice and messaging execs or anyone was flatly ignored. Despite this we have gone with Tidio and while everything seems so incredibly promising. the only promise of support has been severely lacking
I'm sorry to hear you feel that way. Please be rest assured we're here to assist you and we will do our best to provide you with the needed support. We will update you to your email regarding your inquiry.
Application très complète et très performante, je ne suis pas déçu de l'utiliser ! La gestion automatique des discussions par IA fonctionne bien et la mise en place est très simple. De plus le support est sympa et aide en cas de problème.
Not sure how this can be free, that's how powerful the tool is.
Customer support great as well, strongly recommended.
Haha, thank you — that made our day!
Olek - Tidio
It could be great but it's very buggy and it takes massive resources from your shop, immediately downgrading the LCP and INP shop performance (speed) once you install it and activate it, which will ruin the Google ranking considerably.
When you try to integrate it you're met with a white blank screen and have to jump around to try and figure out what's going on. If your email for the store differs from the Shopify email, it appears to be unable to do a recognised integration and installation even if you've installed it, which becomes messy.
Support never seem available, and they appear to use their own bots for support which is not helpful. Who has time to wait days one end to get a response when you're working on integrating it? By the time they get back to you (if they ever; I never got a response) you've moved on to something else that works.
Tidio has been great for our customer service. Very helpful set up, and a decent learning curve.
Thank you so much for your kind words!
Enkel installation, Lyro AI chat är amazing. Lätt hantering av tickets. Bästa supporten.
Thanks for the kind words!
Tack så mycket
Olek - Tidio
Very helpful customer service contacted us for a meeting to explain how to use their apps to their full potential.
We're happy to know that our assistance was useful and help you start with Tidio :)
easy and cheap hor having AI
Works well. However it comes at a cost of forwarding every email.
I have deleted an app and it STILL LEFT CODE. No one cares from Tidio, they do not reply how to delete that code!!!!!!!!!!!!!!