Reviews (1,868)

Overall rating
4.6
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy setup, intuitive interface, and high customization. It's praised for boosting conversions and sales through real-time customer service via live chat and chatbots. The AI chatbot is trainable and can filter unnecessary messages. The app offers a free plan, supports multiple languages, and integrates well with social media platforms. Merchants also value the mobile app for managing chats on-the-go and the frequent updates to functionalities.

April 23, 2024

very great app

boooro
Pakistan
About 1 month using the app
May 18, 2024

Good job!!

Rewood Art
Morocco
14 days using the app
TIDIO LLC replied June 4, 2024

Thank you for your review!

April 24, 2024

Muito bom !!! Gosto de mais do fato de ele fazer quase tudo!

VR LIFE - Technology Game Store™
Brazil
18 days using the app
March 27, 2024

best

Graceful Chic Boutique
Saudi Arabia
About 2 months using the app
TIDIO LLC replied April 9, 2024

Your positive feedback means the world to us! Thanks for being part of Tidio.

May 22, 2024

Tidio Chat’s intuitive design means I can focus on my customers instead of fiddling with complicated software. Setting it up was a breeze, and I was able to customize it to match the aesthetic of my store.

Elegance Edge
United States
5 days using the app
TIDIO LLC replied June 4, 2024

Thank you for the review! We're delighted that using Tidio and adjusting your widget to your needs was that smooth :)

May 13, 2024

So far nice

Hypecamp Tents
South Korea
4 days using the app
TIDIO LLC replied June 4, 2024

Thank you for the review! If there is something we may improve to make your experience even better, please contact us at support@tidio.net, we will do our best to help.

February 27, 2024

Great support! Not just when i signed up, but even now after a while using the app. The app works great by the way, support was needed only for how to get the best out of it.

Sagema
Albania
6 months using the app
TIDIO LLC replied February 29, 2024

Thank you very much for the review! Our goal is to provide the best possible support and we're happy to hear that we succeeded :)

February 28, 2024

Great Support

Nook Health Probiotics
United States
4 months using the app
Edited May 30, 2024

I had a bad experience with Tidio. Lost days to try to solve email forwarding and domain problem not completely solved so at the end I give up! The guys from the customer service are nice I think a "customer service app" should have personnel from customer support available 24/7. Lucky that store was not running yet!
Sorry guys, tell the owner/s to invest some more on improving this app which could be a nice app!

ThumBlast
Italy
2 months using the app
March 5, 2024

Awesome App. I am satisfied. Thank you for that amazing app.

AL BAQI MART
Pakistan
About 2 months using the app