Reviews (1,930)

Overall rating
4.6
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer communication and boosting sales through its user-friendly interface and easy setup. It combines live chat and AI chatbot functionalities to increase website engagement. Features like customizable chat icons and seamless Shopify integration are particularly valued. The support team is noted for being responsive and efficient in resolving issues, further adding to the app's reliability in improving customer service.

October 28, 2024

every store needs a chat function and this one is great with good support

Anhem
United States
Over 3 years using the app
TIDIO LLC replied November 6, 2024

Hello there, this review made our day!

October 31, 2024

I have found Tidio to be a great AI chatbot. There is a low learning curve for creating or altering chats. When I received an email about a potential issue, customer and tech support reached out, explained the possible issue, and did a quick fix to set things straight.

Trevino Appliance
United States
24 days using the app
TIDIO LLC replied November 6, 2024

Thank you for the review! We're happy to know you're satisfied with our tool and that our support could help you effectively.

February 24, 2025

Works well. However it comes at a cost of forwarding every email.

Sabreno Coffee
Australia
3 days using the app
December 9, 2024

Lyro best employer of the month

Motiv8Collections
United Kingdom
2 months using the app
TIDIO LLC replied December 11, 2024

Hello there, thank you for the review. We're doing our best to constantly develop Lyro capabilities :)

January 11, 2025

Terrible support to uninstall the app. Don't use!

MisKits
United Kingdom
Over 2 years using the app
TIDIO LLC replied January 12, 2025

Hi! Whether you need assistance with a fix or want to remove Tidio, we're here to support you. I'll follow up with you via email to provide further help.

Olek - Tidio

February 8, 2025

your site frankly it could be great but!
did you see? the price too
for free chat and AI chat and for the others you paid more than 30 dollars each see 100 dollars total for a communication
frankly abuse your site
you have to spend more than 150 dollars see much more

ShopyUnivers
France
About 2 hours using the app
TIDIO LLC replied February 11, 2025

Hi there! I'm sorry to hear the pricing may seem to expensive for you, as we try to adjust it for our customer needs as much as possible. Please note with a yearly plan you receive two months of the subscription for free! In case you need assistance with upgrade, our Team will be here to assist with choosing the right subscription. Please reach out to us at support@tidio.net

November 24, 2024

i tried to log in it showed password is incorect ichanged it and it still shows incorect so the app is not even opening

Nikita Studios
Germany
3 months using the app
TIDIO LLC replied November 25, 2024

We can help you fix it easily! Help is on the way!
Olek - Tidio

October 20, 2024

Requests are getting lost - I have them coming from the help email to open a ticket, but once the email gets forwarded, it gets lost where it cannot be found.
Do not have expectations that support will help you - it is very slow to get a response, and the responses are not helpful, nor are they live.
Do yourself a favor and do not use this

Verified Shungite
United States
29 days using the app
TIDIO LLC replied October 21, 2024

Hi, I'm really sorry to hear about your experience. Our team worked hard to identify and fix the problem you faced. Unfortunately, we couldn't completely assist you since the app was removed before we could pinpoint the issue. It's possible that the problem might have been related to the forwarding rules in your email client, not Tidio itself. I'd really appreciate the chance to give it another try and fully troubleshoot this for you.

Thank you,
Olek - Tidio

November 25, 2024

L'intégration est rapide, et le chat en direct permet de répondre instantanément aux questions des visiteurs. Le chatbot AI est également utile pour automatiser les réponses aux demandes fréquentes, ce qui économise du temps.

Just Diva Nails
France
2 months using the app
TIDIO LLC replied November 29, 2024

Thank you for the feedback, we appreciate it!:)

February 3, 2025

App muy completa y facil de usar

Winsom Life
Chile
3 months using the app
TIDIO LLC replied February 14, 2025

Thank you for your review, we're glad to know Tidio software is intuitive for our users:)