Reviews (1,937)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for transforming customer communication and increasing website engagement, noting a rise in conversions due to its real-time service. Features like live chat, AI chatbots, and a user-friendly setup are particularly valued. The mobile access, customizable chat options, and responsive support team are also key highlights, making it a vital tool for enhancing customer service and supporting business growth.
Refine
-
By rating
The best customer service and has really helped our store so much. We offer one of a kind unique accessories so people are always emailing, our customers now reach out on here! So amazing!
Works great so far and great support ,
very easy to get started and looks nice ,
Recommended ! ...
Thank you so much. Cheers from the support team! :)
As a new ecommerce business owner, I loved how straight forward and use-friendly this app is! They guide you through all of the relevant information and give you great tips for improving user experience on your website. I love it!
This is exactly what we going for :) we are very glad you are enjoying Tidio!
Helpful app, top-rated support! The chat is helping me to be in front of the customers anytime! Thank you!
Hi there! Thank you very much for the great review :) We're happy to hear that Tidio improved your website experience. Let us know if you have any other questions.
Great extension. Works seamlessly.
Tidio is great, easy to use and good customer service. I have been using it for 3 months and I'm responsible to say it's a great one.
This app is great. Easy to integrate into your store, and customizable to match your theme colors. The added ability to download an app to chat with customers from my phone was something I was not expecting in a free app. I highly recommend it.
That's great to hear! Thank you so much for the review :)
Great customer service. Very prompt and courteous. Answered all of my questions within a few seconds.
Thank you for the 5 stars! :)
Great app! Amazing support. This app gives a lot of value at amazing prices. I am really happy with it so far. Thanks!
Thank you so much! We are always there in case you have any questions :)
Installed the app months ago. We had to halt production of our website while figuring out the best approach to continue for our company. We came back and our trial had ended spoke with the support team and they extended the trial for us. Instant reply when I asked my question and the backends UI is amazing and straightforward very professional group from my first impressions. Think this app is going to help us a ton with communicating with our customers while they are on our website.