Reviews (1,924)

Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for boosting customer interaction and sales conversion through features like live chat and AI chatbots. They appreciate its easy installation, seamless Shopify integration, and customizable design options. The mobile app is noted for adding flexibility to customer service. Merchants also commend the reliable performance and exceptional support team for their quick and helpful responses.

July 19, 2017

Installed the app months ago. We had to halt production of our website while figuring out the best approach to continue for our company. We came back and our trial had ended spoke with the support team and they extended the trial for us. Instant reply when I asked my question and the backends UI is amazing and straightforward very professional group from my first impressions. Think this app is going to help us a ton with communicating with our customers while they are on our website.

Tasty Haze
United States
About 3 years using the app
March 23, 2016

We love Tidio Chat!! It is a great tool to help us help customers as they are browsing our site. Sometimes people have questions about the sizing of kids clothes, this a perfect way to get them an answer right away.

Rack Pinion
Canada
About 3 years using the app
August 24, 2018

Excited for the new features, and customer service is top notch. I will keep you guys updated :)

Jesus Promises
United States
About 3 years using the app
October 18, 2021

Im really satisfied by the support, the only issue im facing is the IOS app which is working so slow.

SinryAdvice
France
About 3 years using the app
TIDIO LLC replied October 18, 2021

Thank you for your feedback about our services and our app. We really appreciate the 5 stars! If you are experiencing any issues, you are always welcome to contact us at support@tidio.net

March 28, 2016

Very easy to install and use! Customer service is very responsive. I absolutely love how this app works and looks.

Carolyn Nealen Cloth Llc
United States
About 3 years using the app
February 11, 2019

As a growing store, we love being available to our customers as much as possible, in an easily accessible and convenient way. While not always the most user-friendly on the back-end, their support is A+ and they always help us get where we want to be.

ShotKam
United States
About 3 years using the app
October 16, 2017

Such a great app! Easily customized so it looks great on our website. Support is awesome and I really can't recommend it enough.

Sportiqe
United States
About 3 years using the app
October 21, 2017

とにかく対応が早い。それにつきます。私の運営するhttps://mydogstandard.com/
のモバイルの部分で、丸いチャットボタンが、バグが発生して、吹き出しの絵柄が出ていなかったのですが、すぐにスタッフたちが、その問題に対して調べてくださり、1週間程度で解決しました。途中で投げ出さず、途中でわからないと言わない姿勢に、感動しました。日本の方も、使えるチャットツールなので利用していただきたいと思います。

Dogstandard
Japan
About 3 years using the app
August 18, 2020

So far this app has been great! It saved a sale that we would have lost within the first 10 minutes of us setting it up.

Deluvia
United States
About 3 years using the app
TIDIO LLC replied August 20, 2020

We are glad you are enjoying Tidio! Thank you so much for the review :)

May 26, 2016

Great app. Works as it should. Easy to manage and customize. I highly recommend.

Artesanos Design Collection
United States
Almost 3 years using the app