Reviews (1,937)

Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for transforming customer communication and increasing website engagement, noting a rise in conversions due to its real-time service. Features like live chat, AI chatbots, and a user-friendly setup are particularly valued. The mobile access, customizable chat options, and responsive support team are also key highlights, making it a vital tool for enhancing customer service and supporting business growth.

January 17, 2019

Great customer support for any questions - they practise what they preach with an amazing live chat. Rafal was the best. In addition - the app is phenomenal.

Tamanna the Label
Australia
Almost 3 years using the app
Edited July 14, 2020

Frankly, Tidio is amazing! They're going to save a lot of merchants from the "crash and burn" cycle because they have so many different options for the customer. My only pet peeve is that I have yet to merge with Facebook messenger - I set it up, but it's not functioning. I ended up having both messenger and "bot" on my homepage. However, I hope to fix that soon. Great job guys, but help me out with my messenger issue, please. Thanks.

1TruTree
United States
Almost 3 years using the app
TIDIO LLC replied July 17, 2020

Thank you so much for the review! My colleague Maciek sent you an email regarding the Messenger integration. I am sure, we will get it resolved quickly :)

January 6, 2017

Good App.

Good prompt support!

Vitagrove
United States
Almost 3 years using the app
Edited March 19, 2020

Outstanding customer support... Very helpful all times through the day and night - Very good app! Bot programming takes a couple of days as a learning curve, but very fun and very easy to learn!

Highly recommended!

In Season Jewelry
United States
Almost 3 years using the app
TIDIO LLC replied March 26, 2020

Hi! Thank you for your review. We're really happy our app helps you day and night. We're always happy to help with the bots. :)

August 6, 2021

We are still experimenting with how to best use Tidio, but it is already encouraging sales and makes answering customer questions a snap.

Learn Japanese with The Japan Shop
United States
Almost 3 years using the app
TIDIO LLC replied August 6, 2021

Thank you very much for the review :)

March 20, 2021

Great chat app. Lots of chatbot and automation functionality. Interface is great and set up was easy. Would highly recommend!

SoM
United States
Almost 3 years using the app
TIDIO LLC replied March 22, 2021

We are proud to be a part of your business. Thank you for the 5 stars!

Edited May 21, 2020

I use this app to engage visitors when they use our size guide, because we've noticed people abandon carts because they're confused about measuring their dogs correctly. Solved this problem in an instant. Thanks Tidio!

Pooch Bandana UK
United Kingdom
Almost 3 years using the app
TIDIO LLC replied March 10, 2020

That's amazing! Join our FB Community where we discuss chatbots - this seems like a process our bot could easily handle 24h a day! Thank you for your review. :)

February 3, 2016

100% recommended .. great app, easy to install/configure and give you a plus in your store without any effort. Thanks

Babymac
United Kingdom
Almost 3 years using the app
September 5, 2016

Great app! Works really nicely and love that it has an app for iPhone, making it really easy to always be available to chat! :)

Otto Leo
United States
Almost 3 years using the app
October 13, 2017

Absolutely love this app. What a great conversion increaser.
Also amazing customer support by Tidio. Thumbs up

Moonstonemagic
Singapore
Almost 3 years using the app