Reviews (1,937)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for transforming customer communication and increasing website engagement, noting a rise in conversions due to its real-time service. Features like live chat, AI chatbots, and a user-friendly setup are particularly valued. The mobile access, customizable chat options, and responsive support team are also key highlights, making it a vital tool for enhancing customer service and supporting business growth.
Refine
-
By rating
Great customer support for any questions - they practise what they preach with an amazing live chat. Rafal was the best. In addition - the app is phenomenal.
Frankly, Tidio is amazing! They're going to save a lot of merchants from the "crash and burn" cycle because they have so many different options for the customer. My only pet peeve is that I have yet to merge with Facebook messenger - I set it up, but it's not functioning. I ended up having both messenger and "bot" on my homepage. However, I hope to fix that soon. Great job guys, but help me out with my messenger issue, please. Thanks.
Thank you so much for the review! My colleague Maciek sent you an email regarding the Messenger integration. I am sure, we will get it resolved quickly :)
Good App.
Good prompt support!
Outstanding customer support... Very helpful all times through the day and night - Very good app! Bot programming takes a couple of days as a learning curve, but very fun and very easy to learn!
Highly recommended!
Hi! Thank you for your review. We're really happy our app helps you day and night. We're always happy to help with the bots. :)
We are still experimenting with how to best use Tidio, but it is already encouraging sales and makes answering customer questions a snap.
Thank you very much for the review :)
Great chat app. Lots of chatbot and automation functionality. Interface is great and set up was easy. Would highly recommend!
We are proud to be a part of your business. Thank you for the 5 stars!
I use this app to engage visitors when they use our size guide, because we've noticed people abandon carts because they're confused about measuring their dogs correctly. Solved this problem in an instant. Thanks Tidio!
That's amazing! Join our FB Community where we discuss chatbots - this seems like a process our bot could easily handle 24h a day! Thank you for your review. :)
100% recommended .. great app, easy to install/configure and give you a plus in your store without any effort. Thanks
Great app! Works really nicely and love that it has an app for iPhone, making it really easy to always be available to chat! :)
Absolutely love this app. What a great conversion increaser.
Also amazing customer support by Tidio. Thumbs up