Reviews (1,937)

Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for transforming customer communication and increasing website engagement, noting a rise in conversions due to its real-time service. Features like live chat, AI chatbots, and a user-friendly setup are particularly valued. The mobile access, customizable chat options, and responsive support team are also key highlights, making it a vital tool for enhancing customer service and supporting business growth.

Edited July 22, 2019

This is a great app, customer support is pretty awesome they respond immediately in their live chat. It has a lot of great features and friendly customization. Your customers can contact you with ease if they have any questions while shopping which can help boost sales. I highly recommend this app

GENEW US
United States
Almost 3 years using the app
TIDIO LLC replied July 26, 2019

Thanks so much!

October 23, 2023

It works how it should, and the service is great.

Maranos.de
Germany
Over 2 years using the app
TIDIO LLC replied October 24, 2023

Thank you for the great review! We are happy to hear you find our service great, your feedback motivates us!

July 14, 2016

Beautiful and SUPER responsive!!! TOTALY worth it!

Range Hood Homeland
United States
Over 2 years using the app
November 9, 2021

good cutomer service, I contact and they reply to me qucikly which is nice. Hope it brings sales to my website

E-LITCHI Hair
China
Over 2 years using the app
TIDIO LLC replied November 9, 2021

Thank you so much for your kind review! We always do our best to provide world-class support

October 20, 2021

This app is very useful. Helped me get what I needed as a beginner. Thank you Tidio, won't have done it without you.

Mina Designer Collection
United States
Over 2 years using the app
TIDIO LLC replied October 21, 2021

Thank you so much for your kind review! We always try our best to help our customers. Enjoy your Tidio!

November 22, 2021

Best app so far in both mobile and desktop technology, best support from their support agents, recommended app

Interia Direct
United Kingdom
Over 2 years using the app
TIDIO LLC replied November 22, 2021

Thank you so much for the perfect score :)

December 7, 2022

I had some issues with app, but Jakub from the support team solved this for me instantly. Type of service you wish to get from the app, once you have problems, their support team has the power to resolve it right away.

Real Men Wear
Bosnia & Herzegovina
Over 2 years using the app
TIDIO LLC replied December 7, 2022

Hi there! Thank you so much for your kind review :) It's great to hear that Jakub was able to resolve your issues in a timely manner. We hope that no other issues will occur, but please let us know in case you need any further guidance. Chris

August 28, 2017

We've been using Messenger chat until now but Tidio was a great find for us. Yes it's a chat tool, but the real power comes from the ability to automate chat messages based on various events and triggers. This is really powerful and of course something you can't do with Messenger. Great app and really useful!

The Revive Club
Italy
Over 2 years using the app
January 14, 2022

We use this app to give our customers to get live support in case they have any questions about our products. The use case is given and the functionality Tidio offer is fantastic. Highly recommend!

Acero Padel
Sweden
Over 2 years using the app
TIDIO LLC replied January 14, 2022

Thanks for the five stars! Glad to hear you enjoy using Tidio!

August 25, 2016

Very easy to install, great customer service and user friendly interface. Truly a 'one click install'.

Truckinjerky
Australia
Over 2 years using the app