Reviews (1,938)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for transforming customer communication and increasing website engagement, noting a rise in conversions due to its real-time service. Features like live chat, AI chatbots, and a user-friendly setup are particularly valued. The mobile access, customizable chat options, and responsive support team are also key highlights, making it a vital tool for enhancing customer service and supporting business growth.
Refine
-
By rating
SIMPLY AMAZING! Even supports Apple Watch! http://www.MultiSip.com
Love Tidio, we've been using it for a few years now, great customer support, great features, great price. 100% recommend.
Thank you so much for your kind words and a 5-star review :)
Enjoy your Tidio!
Very few issues with this app. Support is helpful. Customization allows it to blend into site well.
Thank you for the lovely review, glad to hear the customization we offer is to your liking! Our Support Staff is at your disposal if any issues arise :)
A subtle addition to any site that really helps with customer assistance. Works great in free mode as well.
We use this on our website www.lushlabels.co.uk and we've found it very reliable and useful with good customer support. Would recommend.
Sue
www.lushlabels.co.uk
Great app for live chat, their customer service is top notch.
If you have any problem with the app, you can be sure they will give you a satisfactory answer in the best of their ability.
Hi there! Thank you so much for the lovely review:) It's so great to know that you are enjoying using Tidio so far, and that our Support Team helped you in a professional manner. We put great focus in that. Let us know if you have any other questions :) Chris
Great user interface, fast support via instant chat, has great features in the free plan. Strongly recommended.
The support guy helped me to fix the speed issue quickly. Great and quick Support. I would recommend to use this app for live chat.
Hi there! Thank you very much for your kind review :) It's great to hear that your issue was handled quickly, and that you'd recommend our app. Let us know in case you need any further assistance! Chris
They have online chat support for the free package. this is great! The support team is very helpful and efficient. -- this is very important for a chat app. they offer online chat & email support. The staffs works great!
Thank you, kudos to you! :)
Amazing app! I love how readily accessible it is! I was able to connect all my business social accounts into one channel which made it super efficient to work things out. I also had an issue with the app recently and it took me a while to figure out but I have to say Dominika has stayed with me throughout and assisted me in every way she could! absolutely lovely and thank you for being so patient with me! I had my problem solved and the app is running smoothly now!
Thank you for the lovely review! Dominika is one of our best support agents so you were in great hands! Should you come across any other issues just let us know and someone from the team will gladly help you!