Reviews (1,924)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly praise this app for boosting customer interaction and sales conversion through features like live chat and AI chatbots. They appreciate its easy installation, seamless Shopify integration, and customizable design options. The mobile app is noted for adding flexibility to customer service. Merchants also commend the reliable performance and exceptional support team for their quick and helpful responses.
Refine
-
By rating
The support guy helped me to fix the speed issue quickly. Great and quick Support. I would recommend to use this app for live chat.
Hi there! Thank you very much for your kind review :) It's great to hear that your issue was handled quickly, and that you'd recommend our app. Let us know in case you need any further assistance! Chris
They have online chat support for the free package. this is great! The support team is very helpful and efficient. -- this is very important for a chat app. they offer online chat & email support. The staffs works great!
Thank you, kudos to you! :)
Amazing app! I love how readily accessible it is! I was able to connect all my business social accounts into one channel which made it super efficient to work things out. I also had an issue with the app recently and it took me a while to figure out but I have to say Dominika has stayed with me throughout and assisted me in every way she could! absolutely lovely and thank you for being so patient with me! I had my problem solved and the app is running smoothly now!
Thank you for the lovely review! Dominika is one of our best support agents so you were in great hands! Should you come across any other issues just let us know and someone from the team will gladly help you!
very good app, great design. Often used by visitors. Great support. I can definitely recommend the app
That's so nice to hear! Thank you for the top rating and I hope you continue to enjoy Tidio!
Good apps better than any other chat apps
Tidio's performance is great. I really enjoy the multiple application across devices to keep me engaging my customers on the go.
I had some hiccups with connection to Tidio from my site, but their support helped me fix the issues immediately. Very helpful
very recommended :), we love the app, its very simple and easy to use...
They take customer service to the next level. Highly recommended. Don't run your business without it.
Hi there! Thank you so much for your kind review :) It's great to hear that Tidio supports your business. Let us know in case you need any guidance! Chris
amazing service from Oscar. I've been so dumb today and he was really patient and guided me step by step :) Thanks!
helpful app. If when sending message to the visitors, the page title can flash to notice the visitor there is someone trying to contact, that will be perfect.
Thank you so much for the review and for the 5 stars. We also appreciate your feedback