Reviews (1,938)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for transforming customer communication and increasing website engagement, noting a rise in conversions due to its real-time service. Features like live chat, AI chatbots, and a user-friendly setup are particularly valued. The mobile access, customizable chat options, and responsive support team are also key highlights, making it a vital tool for enhancing customer service and supporting business growth.
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It has great support, easy to use with integration, Customer support solved my problem in minutes !!
Thank you so much for your kind review! We really appreciate the 5 stars and are always ready to help
Very happy with this app so far. Most importantly, the support it excellent, with the live chat function always available, if you have an issue!
Peter
www.riplsports.com
This app has been Just what we needed! Easy to install, Easy to use and customers love it! I've had increased sales with the chat-bots and allows me to have even better customer service, as customers can message me so easily. Also helps our company look more established! Thank you!
This is exactly what we were going for when creating Tidio. Thank you for your kind and motivating words! :)
日本語でやりとりをしても、不具合が出ません！
サポートにも日本語のままやりとりを送ってお返事をいただけます！（返事は英語でしたが…
管理画面が日本語になれば使いやすいので改善を待ってこれからも使用します！
レビューありがとうございます！管理パネルをさらに多くの言語に翻訳したいので、注意すべきことがあります:)
Thank you so much for the review! We want to translate the admin panel to even more languages, so there is something to look out for :)
I was having a little difficulty figuring operating this app. I contact Tidio chat support and their response time was extremely quick. Ian was very helpful. Thank you
Sorry to hear you had issues tunning Tidio correctly, but glad to hear our Support Team was able to help you out! Remember that you can always have a look at our help center on https://help.tidio.com/ or reach out to our staff :) Should you have any other issues or questions just let us know.
So far I am very happy. I wanted a very simple to use LIVE Chat module to provide instant help to any visitors online. I am sure we will begin to use all of the available features as time goes on. But for now just having a very simple but effective chat program at a very good price is great for us. Thank you!
Works great an if you have any questions or issues, they reply in the chat box within mere minutes. Very helpful and efficient!
Thank you for your review. We appreciate that! We are doing our best to provide you with the highest quality customer service!
Great support team. Any ideas I have, I run them by the team and they're always there to help. The upgraded feature of being able to see what customers are typing, really gives us an advantage to answering customer questions faster. And fast support is what customers need.
Thank you so much for the review! We are always eager to help our customers, so never hesitate to contact us if you need anything :)
The app is amazing, exactly what I needed for the website compared to another which I installed and straightaway deleted! It is easy to use, and looks smart. To tailor the app, eg colours, logos etc, to suit the website needs, is also a bonus! Also when I needed help, the customer support team were very efficient, helpful and understanding. Thanks Team Tidio!
Thank you so much for the lovely review. Great to hear that you like our app! We do our best to support our customers when in need :) You are most welcome and come back anytime :)
A very good app that matches the needs of our start-up! Whether you take the free or premium version, it has very interesting features and you're not really limited in your communication with visitors. Plus, they have a great support team, very reactive! I recommend ! :)