Reviews (1,929)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing customer communication and boosting sales through its user-friendly interface and easy setup. It combines live chat and AI chatbot functionalities to increase website engagement. Features like customizable chat icons and seamless Shopify integration are particularly valued. The support team is noted for being responsive and efficient in resolving issues, further adding to the app's reliability in improving customer service.
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Une équipe technique réactive et compétente, bravo à tous.
Thanks a lot for the 5-star review!
shout out to my man Arek for being such an angel
10/10
Thank you so much, Arek is trully amazing!
I wanted to take a moment to express my gratitude for the outstanding support I received from Arek at Tidio. He was incredibly patient and went above and beyond to help me reposition Tidio using custom code. As someone who isn't well-versed in CSS, I greatly appreciated his willingness to guide me through the process step by step. Thanks to Arek's expertise and dedication, I was able to achieve exactly what I needed. His exceptional service truly made a difference, and I'm so grateful for his help
Thank you for this amazing review! Arek is truly a gem!
Miguel is very helpful, calm and friendly and professional
Hello there! Thank you for your feedback regarding Miquel, he's indeed the best! :)
Iam not
Thank you for your kind review!
Nice app
Thank you for this great review :)
New to the service and going really well so far.
Thank you very much for this amazing review!
Great support! Not just when i signed up, but even now after a while using the app. The app works great by the way, support was needed only for how to get the best out of it.
Thank you very much for the review! Our goal is to provide the best possible support and we're happy to hear that we succeeded :)
I would recommend this to other small businesses. Been using for a couple months now, and it is so convenient to have all customer communication routed to one app. I plan on upgrading to the AI feature after I've built up a list of Q&A from my customer messages.
Thank you for your feedback!
It's great to know that you're planning to explore our AI features, we're confident that it will further streamline your customer interactions and enhance efficiency.
If you need any assistance or have questions as you continue using Tidio, please don't hesitate to reach out to our Support team. We're here to help.
Love this app! One of the best I would say as it solved my issue with live chat with customers using a dedicated mobile app so wherever I go I have access to communicate with customers anytime. G
Thank you very much for the review. We're doing our best to have Tidio easy to use, regardless of the circumstances -- it's great our mobile app helps you on a daily basis.