Reviews (1,869)

Overall rating
4.6
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy setup, intuitive interface, and high customization. It's praised for boosting conversions and sales through real-time customer service via live chat and chatbots. The AI chatbot is trainable and can filter unnecessary messages. The app offers a free plan, supports multiple languages, and integrates well with social media platforms. Merchants also value the mobile app for managing chats on-the-go and the frequent updates to functionalities.

February 16, 2024

It's a platform that boost your sales and make you connect to your customers easily

Bams Deal
Nigeria
24 days using the app
April 2, 2024

Very good! I'm satisfied with Lyro, the AI bot :)

TheDogIssue
Austria
3 months using the app
TIDIO LLC replied April 9, 2024

Thank you for the positive feedback! we're thrilled to hear that you're satisfied with Lyro, it means a lot to us.

March 1, 2024

Tidio has top-notch customer service themself! They truly walk the talk, fantastic addition to any website!

Paw-Some Pup
United States
About 2 months using the app
February 5, 2024

This would be a great app if the plans and pricing were executed correctly. I have a 50 lyro limit (which i paid for on three separate sites). At the end of every month they claim I have gone over this limit, even though i have not. I go back and count up all the conversations and i'm never actually over the limit yet they suspend service anyways. Customer service is unhelpful and combative when trying to discuss this. I would not utilize their service until they develop a better approach to doing business in general.

Just Chair Mats
United States
3 months using the app
June 8, 2024

Essential for our customer service strategy. It's accurate, easy to install, and the customizable icon looks professional. Technical support is quick and efficient. Valuable tool.

Fashrain™-Make your Summer Best
Bahrain
33 minutes using the app
TIDIO LLC replied June 11, 2024

Thank you for the review! We are glad that Tidio is useful to you and our support has been helpful.

April 23, 2024

very great app

boooro
Pakistan
About 1 month using the app
January 30, 2024

Arek really helped a lot. Quick response, very professional and has a very good attitude.

Oriental Design & Gift
United Kingdom
6 months using the app
February 21, 2024

Very happy with Tidio, still to explore it to it's fullest. So far so good.

ASHA SHENOY FINE ART
India
22 days using the app
February 1, 2024

I really love Tidio! After testing a load of chatbot and live chat apps for my shopify, this one does it all! I already earned 2600 euro’s in a few days from leads and sales through Tidio. Also very happy with the wonderful support! Big fan!

I Love Happy Cats
Belgium
7 days using the app
February 13, 2024

Excellent App. its free for small businesses, UI and Ux is magestic.

Luluwags
Netherlands
About 1 month using the app
TIDIO LLC replied February 14, 2024

Hi there! Thank you so much for your kind feedback. We're glad to hear you enjoy the app :)