Reviews (1,938)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for transforming customer communication and increasing website engagement, noting a rise in conversions due to its real-time service. Features like live chat, AI chatbots, and a user-friendly setup are particularly valued. The mobile access, customizable chat options, and responsive support team are also key highlights, making it a vital tool for enhancing customer service and supporting business growth.
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I really like this app, it's reliable, easy to use, easily customisable and improves the customers experience. I have tried other apps and always come back to Tidio.
Thank you! We are happy that we consistently deliver and that you enjoy Tidio :)
The chat support is really helpful! And the agent is really nice, especially Daniel!! The app helps my shopify!
I'm a returning user. I've tried other apps, but Tidio allows more automation and features. Definitely recommend.
Thanks for the review! We appreciate your loyalty and continued trust in our services and will do our best to develop Tidio and our offer :)
The customer service is very quick. Texted a representative in the chat box on their website, and they had someone fixing my issue right away. It was resolved in about two minutes .
Hi! Thank you for the lovely feedback, we try our best to help our customers when we can :) Should you come across any other issues, just let us know.
very very good service love to work with it from the first minute :) also easy to handle and very individuell
We're so glad to hear you love working with our app! Thank you for the five stars!
Cool app, and can do amazing things!
Tidio is super helpful for us as a small business to manage customer enquiries quickly and more efficient. Though I find setting up automated chat bots is a bit tricky, their customer service is fast and very helpful. They even gave me some more ideas on how to use it and how to better interact with customers! Thanks Tidio :)
Thank you so much for your review! We really appreciate your kind words and are happy to help :)
Love the app, and the customer support has been great throughout. I've been using the app for a couple of months and it's been great, and the dev team are quick to listen to feature requests.
Thank you so much for the encouraging and kind words! :)
Tidio has made it easier to talk to my customers, bring in new ones and integrate with Messenger on Facebook as well! Well worth the money! Seamless integration.
We are so glad that Tidio helps you communicate with your visitors!
Thank you so much for the review :)
The app and support have been wonderful, only complaint is I do find some glitches or confusion when dealing with other sources such as Facebook. But probably just user error, thus no need to take stars off.
Thank you so much for the review! We always try to help our customers when something is not working as intended or if there are troubles with getting an integration to work, so if you encounter any issues, please let me know at m.przekop@tidio.net