Reviews (820)

Overall rating
4.4
Counts per rating level
  • 84% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its AI-powered bots that automate responses, boosting efficiency and sales by handling repetitive customer inquiries. It features live chat, AI chatbots, custom workflows, and multi-channel support, all praised for being user-friendly and easy to set up. The customer support team is noted for their quick and efficient service. The app is valued for enhancing customer communication and improving website engagement.

September 30, 2016

Terrific app. The free version is more than enough for what I need and the support is wonderful.

The app also look amazing on my webpage and works seamlessly with my mobile device.

-Specs Collective
www.specscollective.com

Specscollective
United States
About 2 months using the app
November 25, 2022

had an issue and support helped resolve it quickly. very pleased with the service. So far a great app

Custom Frame Solutions
United States
About 2 months using the app
TIDIO LLC replied December 2, 2022

Hi there! Thank you very much for your lovely review :) It's great to know that you are pleased with our services and support so far. Chris

February 28, 2024

Great Support

Nook Health Probiotics
United States
About 2 months using the app
Edited September 17, 2016

Easy installation and professional look. Tidio support is excellent and prompt to help. Recommended for those shops where customers might need an extra hand before deciding on a product.

Honeysu
Belgium
About 2 months using the app
February 26, 2016

Love it. You can actually see what each customer is doing on your site. Great insight.

Americanadorn
United States
About 2 months using the app
September 28, 2021

So far, great. Saved me a huge order when Shopify stalled an order. Shopify could not see the order but I could see what was in their cart with Tidio. The shopper had been ordering for 3 hours!

UpstateKids
United States
About 2 months using the app
TIDIO LLC replied October 3, 2021

It is always great to see our app really helping our clients! Here's to many more saved deals :)

December 7, 2022

With Tidio is an excellent way to attract, engage, and convert our clients with a easy chatbot builder.

COL Mellow for Pets
Colombia
About 2 months using the app
TIDIO LLC replied December 9, 2022

Hi there! Thank you so much for the kind review :) It's great to hear that Tidio supports your business on so many levels. Chris

August 31, 2023

We've only had but a month. So far set up has been simple. We like that the chat disappears when we are not available. The AI component seems like it will be extremely helpful. When we did have to troubleshoot an issue, support quickly responded and solved the issue.

Heaven's Harvest Store
United States
About 2 months using the app
September 25, 2019

Makes a big difference for me. Acquired a few valuable leads thru this nice App. Upgrade for 15$ was necessary quite soon (free won't last very long) but that's fair for such a well-designed App. Support deserves 6 stars! Keep up the great work!

morugacacao
Germany
About 2 months using the app
TIDIO LLC replied October 21, 2019

Amazing review. Thank you so much. :)

June 17, 2022

Daniel responded promptly, got me exactly the link & info I needed, and we're on our way!! I was thoroughly impressed!! Thanks Daniel and all for being there and looking after customers! - John D. please Shopify store owner

River Organics
United States
About 2 months using the app
TIDIO LLC replied June 21, 2022

Hey John! Thank you for leaving the review! We'll let Daniel know he was helpful! Should you need more help in the future, just let us know!