Reviews (1,938)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for transforming customer communication and increasing website engagement, noting a rise in conversions due to its real-time service. Features like live chat, AI chatbots, and a user-friendly setup are particularly valued. The mobile access, customizable chat options, and responsive support team are also key highlights, making it a vital tool for enhancing customer service and supporting business growth.
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Great app!!! Easy to use, good UX design and very functional.
LilBabyOnBoard.com
The app is the best out of best in ecommerce world jsussysysysysysysysysysysysysysysysysysyssysysysysysys
Thank you so much for your kind words! We really appreciate the 5-stars review
Easy to navigate but can be more organized in the inbox section. Looking forward to new upgrades though.
Thank you for the review and the feedback - in case you'd like to discuss it further, please contact us at support@tidio.net.
Great feature on my website. Allows me to answer questions and direct customers to products in real time.
Thank you so much for your review! We are glad that you find our app useful and helpful!
We at BeautifulThins.com have used Tidio Live Chat for some time now. During this time we have tried using other chats available on the market and came to conclusion that Tidio, our first choice, is still the best option. Tidio amazed us with with its broad functionality and easy to use interface and that all available on the free plan (which is especially important for us at the moment, as we are a young company). Tidio also positively surprised us with a mobile app and a chrome extension, these 2 are really useful and make you as a business "always online" and ready to help our customers when needed, not only when we are specifically logged in on shopify chat. We particularly like, that we can set up the view of our chat (business style or modern), the sounds that gives us info if someone came to our page, possibility to see from which browser and country the customer is browsing our page. All very convenient and gives needed info at one glance! So, thank you Tidio team, we really enjoy your App!
C'est incroyable, merci beaucoup pour cette application !
En espérant qu'à la fin de ma période d'essai de 7 jours, je garde quelques fonctions que j'ai actuellement.
Hi there! Thank you very much for your kind review :) We really appreciate your feedback, it keeps us motivated to constantly improve Tidio. After the 7 day trial you can still use the most essential features that allow you to communicate with the visitors of your website. Here's some more info about the Trial, and what happens after it's passed: https://help.tidio.com/docs/tidio-trial-version#trial-period
Chris
great support, great app, it's helping me a lot to get a connection with my customers through my website
Thank you so much for the five stars, we hope you continue to enjoy the app, and our support team is always happy to assist you!
Love the app, but the service is next to none. We work with a lot of developers on Shopify and we have never had a better customer service experience. keep it up guys!
good job.It's easy to use, and the customer service answers questions quickly and enthusiastically.I will use it all the time.
Thank you so much! :)
I have been using Tidio for just over a year now and it's the best apps I've ever installed on my store.
I would highly recommend Tidio for anyone looking to have an online chat on their website that looks modern, easy to use, and with great support. Chatting with customers is now one of the best ways to engage, which can be the difference in a sale.
When I moved to Tidio from what I was using previously, the difference was immense. This app has made it a really enjoyable experience to chat with our customers helping them with their purchase or just a general question. Having fast customer service is now becoming a key way to stand out from your competition.
For those of us who have tons of customers, we can't always reply to messages instantly, so with Tidio you can setup bots to do the work for you. Great when scaling, as you can handle multiple chat requests all at once. If your not at that stage yet...... its still worth trying Tidio out.