Reviews (1,938)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for transforming customer communication and increasing website engagement, noting a rise in conversions due to its real-time service. Features like live chat, AI chatbots, and a user-friendly setup are particularly valued. The mobile access, customizable chat options, and responsive support team are also key highlights, making it a vital tool for enhancing customer service and supporting business growth.
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Add this info, somewhere;; anywhere;;; "Please note, when on a developer Plan, upgrades to our App aren't permitted. Please subscribe to a paid Shopify plan" this was my issue and I couldn't figure it out for the longest time haha
Thank you for the five stars and for your comment! I'll pass this on to the relevant team, we'll make sure this disclaimer is added. Sorry about the trouble!
Best app I've ever had the pleasure of voluntarily paying for. It's simple to learn and use, allows me to get as creative as I want with the chatbots and leaves a great impression on my site visitors. When i contacted customer support for questions on functionalities between paid for plans, they were very proactive and offered me tons of information (I'm sorry I closed the tab before I caught their name, but they were very helpful!)
Thank you so much for your amazing review! It is always great to hear how our customers are enjoying our product. We really appreciate the 5 stars
This app is crucial for us to engage customers on our website. It is easy to setup and the chat support for this app is great. This factor is important when considering what apps to on board to your website. The support is probably as important as the feature it has.
Wow, thank you so much for taking the time to submit this review! We're very grateful for your feedback, and we hope your business continues to benefit from using Tidio!
We have been using Tidio from the start of our webshop. Super nice live chat with many functions. The employees can be reached easily and quickly. We see a good and long collaboration with Tidio :).
La simplicité d'utilisation. On le prend en mais tres vite. Tres intuitif. Service client ultra efficace. J'aime le fait qu'il enveloppe plusieurs prestation en meme temps. On peut gerer le chat en direct, envoyer des emails, faire du marketing emailing c'est vraiment Top.
Thank you for the review! :)
Gave it a go on the Trial Version and even that had automation settings i could use! With the upgraded version i can do even more! Thanks guys, our customer service has improved amazingly!
great app and way easier to use than other ones I have tried, so I'm sticking with Tidio. Great support team too
Thank you so much for your amazing review! We're really happy to read that you enjoy using Tidio! And we're delighted our Support Team has been helpful.
Brilliant app and brilliant customer service. We're very impressed with how much you can get from the basic package. Well done to the developers.
Thank you so much! Our whole team is glad and motivated to see your amazing review :)
Installed app recently and it works great. Very good mobile device integration with desktop application. Online support was responsive to questions. Highly recommended.
Awesome! Works perfectly. Very simple and intuitive plataform. Love it even on free version. (Brazilian User)