Reviews (1,938)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its live chat and AI chatbot features, noting significant improvements in customer communication and increased sales. They praise its user-friendly interface, customizable chat options, and mobile support for on-the-go communication. While there are occasional glitches, the responsive customer support team is effective in resolving issues, enhancing the app's reliability and merchant satisfaction.
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I think the ap is an asset to my site and the operators who respond to the help/answers aspect have been very professional, courteous, and conscientious to all my needs and concerns. Thank you Matt from Live Chat!
amazing app, very easy to use, now i can talk to my visitors as soon as they come to my store. Helps increase sales as you give visitors a code upon arrival on your site
I needed some help in setting up a couple of chat automations and found Martin really helpful. He was quick & efficient in sorting out my query. This app has helped my website & I would recommend it to other businesses.
Really good!! Customer service guys are really helpful. Easy to use. It does everything we need all in one app, live chat, autobots, automated discount, abandoned cart and customer order tracking, much better than having to use various app. Im sure it can do more but we have only just started using it. Can not fault it so far!!
Thank you so much! <3
Really like the app- super easy to set up and great customer service
Great app!
Easy to install and works just great
Tidio Chat bot has been incredibly helpful to me. I strongly encourage you to give it a try, as I'm confident you will benefit from its features. Additionally, I want to highlight the exceptional dedication and helpfulness of the technical support team at Tidio. They provided valuable assistance with the installation and customization of the chatbot on my website. In particular, I'd like to give a thumbs up to Arek, who not only has a very handsome avatar but also helped me resolve a display issue flawlessly.
Thank you so much for taking the time to share your positive experience with Tidio! Your kind words mean a lot to us, and we're glad to know that you found value in its features and that our technical support team!
Again, thank you for choosing Tidio, and we look forward to assist you in the best way we can.
This is a really easy to use chat app. We have definitely connected with our customers better. The developer was super helpful. Well done.
Thank you so much for the lovely review! It's been a pleasure helping you out! :) Should you need additional help just let us know!
We have a gift card exchange and have been able to gain the trust of many more visitors by being able to respond live to their questions, resulting in more (larger) sales. We suspect even de possibility of performing a live chat increased trust and conversion rate.
The software itself is intuitive and easy to use. We like the possibility to hand over conversations to another operator, the standard "quick responses" and the integrations (chrome, desktop).
I've only had this app installed for about a week, but I can already say it's a top-notch product with EXCELLENT customer service. I had multiple questions over the past few days and the message team was always quick to help explain. And when I asked about a feature they didn't have yet, they asked for a lot of details and promptly forwarded my idea on to their developers. I really like that you can customize the look of your message box to help with brand awareness. We've already had multiple messages come in from customers via the live chat. I have nothing negative to say!
Thank you so much for the kind words for the team and for the app. We appreciate you :)