Reviews (1,868)

Overall rating
4.6
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy setup, intuitive interface, and high customization. It's praised for boosting conversions and sales through real-time customer service via live chat and chatbots. The AI chatbot is trainable and can filter unnecessary messages. The app offers a free plan, supports multiple languages, and integrates well with social media platforms. Merchants also value the mobile app for managing chats on-the-go and the frequent updates to functionalities.

February 6, 2024

Best Chat App, fast and easy support.

finession
Germany
6 months using the app
February 21, 2024

Very happy with Tidio, still to explore it to it's fullest. So far so good.

ASHA SHENOY FINE ART
India
22 days using the app
February 10, 2024

Excelente! Várias ferramentas incluindo IA! Recomendo!

ShopeExclusivo
Brazil
3 months using the app
February 13, 2024

Excellent App. its free for small businesses, UI and Ux is magestic.

Luluwags
Netherlands
About 1 month using the app
TIDIO LLC replied February 14, 2024

Hi there! Thank you so much for your kind feedback. We're glad to hear you enjoy the app :)

February 9, 2024

Spoke with Arek, he did a fantastic job of guiding me! Thank you Arek!

Arctic Arena Dog
Norway
2 months using the app
February 16, 2024

It's a platform that boost your sales and make you connect to your customers easily

Bams Deal
Nigeria
24 days using the app
February 5, 2024

This would be a great app if the plans and pricing were executed correctly. I have a 50 lyro limit (which i paid for on three separate sites). At the end of every month they claim I have gone over this limit, even though i have not. I go back and count up all the conversations and i'm never actually over the limit yet they suspend service anyways. Customer service is unhelpful and combative when trying to discuss this. I would not utilize their service until they develop a better approach to doing business in general.

Just Chair Mats
United States
3 months using the app
May 27, 2024

genial , me encanta

Mobility-Vida
Spain
About 2 hours using the app
TIDIO LLC replied June 4, 2024

Hi there, thanks a lot for such kind words!

January 23, 2024

Très bonne application. Je recommande vivement :-)

KIDICHOU
France
Over 1 year using the app
TIDIO LLC replied January 25, 2024

Thank you so much for taking the time to leave such a wonderful review!

January 30, 2024

Arek really helped a lot. Quick response, very professional and has a very good attitude.

Oriental Design & Gift
United Kingdom
6 months using the app