Reviews (814)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its AI-powered bots that automate responses, boosting efficiency and sales by handling repetitive customer inquiries. It features live chat, AI chatbots, custom workflows, and multi-channel support, all praised for being user-friendly and easy to set up. The customer support team is noted for their quick and efficient service. The app is valued for enhancing customer communication and improving website engagement.
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Very good.
Thank you so much for the review!
I have been using since 2019. Worked well no complains. They kept increasing prices. I have to say i will stop using the app.
Hello there! At Tidio, our primary focus is on delivering high-value features. For us, it is paramount that you have a quality product and that you are confident in the tools we provide. We are determined to continue to improve and enhance, and the new release serves as a catalyst for continuous improvement. Many new features and improvements have been introduced over the years (Lyro AI, custom domain, Lyro product recommendations) and many more upcoming.We hope you will still enjoy our services, and in case of any questions or issues, we're here to help at support@tidio.net
Have gone down hill over the years. A simple install turned into weeks of back and forth over the slowest customer service I've experienced in a long time. Lack of developer knowledge to remedy simple issues. Has become outdated and seems to be moving backwards in terms of app evolvement/service care.
We're sorry to hear about your experience. Be rest assured we will do our best to make things right. We reached out to you regarding the case, so we can sort it out together!
great
Awesome! Thanks for sharing.
Tidio is a great application for those who want a more robust chat widget. I think businesses will really enjoy the easy navigation as well!
I wanted to take a moment to express my gratitude for the outstanding support I received from Arek at Tidio. He was incredibly patient and went above and beyond to help me reposition Tidio using custom code. As someone who isn't well-versed in CSS, I greatly appreciated his willingness to guide me through the process step by step. Thanks to Arek's expertise and dedication, I was able to achieve exactly what I needed. His exceptional service truly made a difference, and I'm so grateful for his help
Thank you for this amazing review! Arek is truly a gem!
Downloaded it. Said it already linked with shopify with the wrong email and wanted my password which at that point i hadnt even set up and when I went to chat, it wanted my email to get back to me, so I'm assuming a live chat app should have live app support!!
Doesnt seem like something I want to have to support my customers
Hi there,
We're really sorry you had trouble getting started — this definitely isn’t the experience we want for any of our users.
We’ve already reached out to you via email and are ready to help, we can help you set the correct email in just a few minutes.
If you prefer to use a different email address, feel free to contact us directly at support@tidio.net. Our team is available and happy to assist.
Thanks again for your feedback. We’d love the opportunity to turn this around and help you get the most out of Tidio.
Too expensive now, they increased the prices a lot!
Hello there! We understand the pricing increase may be inconvenient, but over time we’ve added several key features to Tidio, which is why our pricing has been adjusted. Some of our most recent update is introducing Lyro AI bot, integration with WhatsApp, custom domain, live call feature. We hope they will make your customer support even more efficient! In case of any questions please reach out to us at support@tidio.net, the Team will be there happy to assist.
Nice App. Very great support. Thanks to the team.
Requests are getting lost - I have them coming from the help email to open a ticket, but once the email gets forwarded, it gets lost where it cannot be found.
Do not have expectations that support will help you - it is very slow to get a response, and the responses are not helpful, nor are they live.
Do yourself a favor and do not use this
Hi, I'm really sorry to hear about your experience. Our team worked hard to identify and fix the problem you faced. Unfortunately, we couldn't completely assist you since the app was removed before we could pinpoint the issue. It's possible that the problem might have been related to the forwarding rules in your email client, not Tidio itself. I'd really appreciate the chance to give it another try and fully troubleshoot this for you.
Thank you,
Olek - Tidio