Reviews (1,938)

Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its live chat and AI chatbot features, noting significant improvements in customer communication and increased sales. They praise its user-friendly interface, customizable chat options, and mobile support for on-the-go communication. While there are occasional glitches, the responsive customer support team is effective in resolving issues, enhancing the app's reliability and merchant satisfaction.

August 18, 2024

What a great App. Strongly recommend it

Giggle & Purr
Jordan
26 days using the app
TIDIO LLC replied August 22, 2024

Thanks for leaving this amazing review!

August 5, 2024

Bot is working well so far. Tidio team is nice and responds promptly via chat when we need assistance.

Pro Tan®
United States
7 days using the app
TIDIO LLC replied August 8, 2024

Hi there! Thank you so much for your review. We're thrilled to know you're satisfied with our product and support we offer.

September 20, 2024

shout out to my man Arek for being such an angel
10/10

Nupo SA
Saudi Arabia
About 1 hour using the app
TIDIO LLC replied September 23, 2024

Thank you so much, Arek is trully amazing!

Edited May 28, 2024

I would recommend this to other small businesses. Been using for a couple months now, and it is so convenient to have all customer communication routed to one app. I plan on upgrading to the AI feature after I've built up a list of Q&A from my customer messages.

Heel
United States
7 months using the app
TIDIO LLC replied April 15, 2024

Thank you for your feedback!

It's great to know that you're planning to explore our AI features, we're confident that it will further streamline your customer interactions ...

November 24, 2024

i tried to log in it showed password is incorect ichanged it and it still shows incorect so the app is not even opening

Nikita Studios
Germany
23 minutes using the app
TIDIO LLC replied November 25, 2024

We can help you fix it easily! Help is on the way!
Olek - Tidio

February 27, 2024

Great support! Not just when i signed up, but even now after a while using the app. The app works great by the way, support was needed only for how to get the best out of it.

Sagema
Albania
6 months using the app
TIDIO LLC replied February 29, 2024

Thank you very much for the review! Our goal is to provide the best possible support and we're happy to hear that we succeeded :)

June 25, 2024

nice ap, does the job

Pencil Guy Shop
United States
Over 4 years using the app
TIDIO LLC replied June 27, 2024

Hello there! We're happy with the review you left us!

September 27, 2024

So far it is good

SRESTORE
South Africa
About 22 hours using the app
TIDIO LLC replied October 3, 2024

Thank you for the feedback,we're glad you like Tidio so far and let's hope it stays that way!

September 4, 2024

nice app

Flluxora
India
About 2 months using the app
TIDIO LLC replied September 6, 2024

Thank you for your review :)

February 17, 2024

I love Tidio. It's very easy to setup and use on my Shopify store. I was able to help a couple customers via live chat who had concerns about their orders. Tidio enabled me to address their issues in real-time which led to conversions. The platform makes delivering excellent customer service through multiple channels a breeze. Highly recommended for boosting conversions!

Palmashell
United States
3 months using the app