Reviews (1,938)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its live chat and AI chatbot features, noting significant improvements in customer communication and increased sales. They praise its user-friendly interface, customizable chat options, and mobile support for on-the-go communication. While there are occasional glitches, the responsive customer support team is effective in resolving issues, enhancing the app's reliability and merchant satisfaction.
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Great chat app and amazing support team. They helped me change the location on the button and they are always there for any question.
We're always happy to help you. Thank you for the review. :)
Amazing customer support and by far the best chatbox and chatbot I have found. And you can use it on your mobile if you are not on your computer.
Hi there! Thank you for the great review :) It's so good to know that you find Tidio to be the best chat app so far. Chris
The recent update moved the information about where the customer is. Anyone else struggling with this, you need to zoom right out. It's a pain but to be fair they do take notice of what you say so perhaps this will be fixed soon. I hope so. Apart from that the app is excellent.
Best chat app we've used so far! Easy to install, up and running within 15 minutes. Also great free options available. Recommended!
When I first started my shopify account I wanted to spend money on other more expensive apps, so that my customer service. However I had wasted alot of money due to that mistake. I had done alot of research to find out the right App for a small size business to use that will not cost too much, but will have fantastic customer support as well as good features. Tidio is affordable and way better than the more expensive ones available and which I had tried for months before changing to Tidio. I would say what makes Tidio the best is the tech support. I had a technical problem that really needed fixing and since I am not an expert, I needed some guidance. A very patient and professional staff named Sara from Tidio customer service team assisted me with this from the start to the end. Thank you!
We are very glad you found Tidio to be the right choice for your business.
Your kind words motivate us to keep doing what we do! :)
The Chat Bot lead generator, Communicator and Email all in one integration is amazing! It is 100% worth the money. Great app and even better customer service.
Thank you so much for the 5stars and kind words! :)
The app is interesting and useful. But I am having difficulties with editing the chatbot, which is installed by default - to change some actions for visitors ... The support responds to my request quickly.
Thank you for your review! I'm really sorry about the difficulties you've experienced! If you need any further guidance, our support team is available on live chat 24h/day, Mon-Fri.
sav au top, pour nous une des meilleures app du store
ça nous a parmi d'augmenter nos ventes. 10 / 10
That's amazing, we're excited to help you increase your sales even further! Thank you for the five stars!
UPDATE:
10/12/15 - Just updated our mobile app as well as chrome extension - Absolutely flawless!
We also noticed more improvements in the UI & added settings for Responses.
We are confident to say Tidio is the best app on Shopify!
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UPDATE:
09/10/15 - It doesn't stop getting better. The facebook chat integration is absolutely brilliant. Automation works really well and has encouraged sale on targeted products. Very pleased with Tidio.
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UPDATE:
5/7/15 - Since our last review, there has been significant improvements on this app. All the issues we mentioned were swiftly rectified. Excellent customer service and quick development team.
Still a great app to use. The best available in my opinion.
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4/7/15 - Really good app, very useful and user friendly. However, our experience with it has been a little frustrating.
Firstly, setting the opening time takes some skill to master the art of dragging the cursor to the exact o'clock required.
Secondly, the app keeps resetting our opening times and shows we are online when we aren't
Those are the only flaws we've seen. Overall, it's a really good app and we are well pleased. Thank you.
Chris is so helpful, he gave me a quick reply. In addition, he is very professional, I like Tidio, a good experience!
Hi there! Thank you very much for your kind review :) It keeps us motivated to work hard and improve Tidio for you every day :) Let us know if you have any ideas or questions in the future!