Reviews (1,938)

Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its live chat and AI chatbot features, noting significant improvements in customer communication and increased sales. They praise its user-friendly interface, customizable chat options, and mobile support for on-the-go communication. While there are occasional glitches, the responsive customer support team is effective in resolving issues, enhancing the app's reliability and merchant satisfaction.

January 16, 2023

great customer service professionals and also very easy to use and set up! I'd recommend downloading the phone app so that you can stay connected on the go.

Fur Parent Essentials
United States
Over 1 year using the app
TIDIO LLC replied January 23, 2023

Hi there! Thank you so much for the lovely review :) Great to know that you are enjoying using our app so far. Chris

Edited September 14, 2015

Great app to talk to customers and get them involved in your brand!

Quick and easy set up with customisable options. The tech team are 100% on the ball if you have any questions!

Every store should have this.

Pg Promotional Items
United Kingdom
Over 1 year using the app
February 8, 2016

Installs easily and works pretty well - have some issues with more than one operator online at a time

Bigger Faster Stronger
United States
Over 1 year using the app
March 16, 2022

Really great app and Mike was super helpful dealing with my query and setting up Tidio for me. Great

Ascension Inspired Clothing Ltd
United Kingdom
Over 1 year using the app
TIDIO LLC replied March 16, 2022

Thank you for your lovely feedback. You did all the heavy lifting, we simply provided guidance. :) should anything come up, reach out and we'll help!

August 23, 2016

So far so good! Easy to set up and meshes well with my overall theme of my store.

Still on free trial version, check it out!

www.Monkey-Threads.com

Monkey Threads
United States
Over 1 year using the app
April 1, 2021

Great value for the cost! Tidio's chatbot was easy to install and super simple to customize. It integrates seamlessly into our online store, and we get great customer engagement from it. This is my first time setting up a chatbot, but the logic tree was a breeze to finalize. Highly recommend!

VIVIQ Skin Health
United States
Over 1 year using the app
TIDIO LLC replied April 8, 2021

Thank you so much for your amazing words and the 5 stars :)

October 19, 2023

So far so good. Support is great. They get back to you right away.

Bay Bridal and Ball Gowns
New Zealand
Over 1 year using the app
TIDIO LLC replied October 24, 2023

Thank you for the review, it means a lot to us. We always strive to give our best to help our clients and I’m glad that you are satisfied with our support!

October 21, 2020

Best hookahs indeed, quarantine hookahs I would recommend they got the best hookahs and unique supplies.

quarantinehookahs
United States
Over 1 year using the app
TIDIO LLC replied October 21, 2020

While we appreciate your positive review, we are Tidio- the best live chat for websites :)

Edited December 1, 2016

Very easy to use and my customers love it! they are quick to help if I have any questions as well.

Carter And Son Toolworks
United States
Over 1 year using the app
November 22, 2021

I'm a newbie but it looks good works well thanks,..very professional on the front end..this review area seems a bit buggy though..thanks again

DealhustleAU
Australia
Over 1 year using the app
TIDIO LLC replied November 22, 2021

Thank you so much for the review :)